FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Initial no-cost meeting to review challenges and define scope, followed by a formal proposal. Typical structure of proposal is a defined hourly rate with an agreed not-to-exceed amount based on the defined scope and complexity of project.
- What is your typical process for working with a new customer?
Consulting is a collaborative process. Based on scope of project I work closely with those using the systems under consideration to find areas for improvement. Recommendation is often structured with phases of implementation based on cost and ease of implementation.
- What education and/or training do you have that relates to your work?
Ph.D. Systems Science: Business Administration with core areas in Process Improvement; Operations and Organization Management; Accounting; and Finance. Six Sigma Black Belt Certified Continuity Manager