CST Home, LLC
About this pro
Craig D.Apr 30, 2018Verified
CJ spent about an hour at our home reviewing the Master bathroom remodel he had some great ideas, but NEVER followed up with us. It's been almost 3 months now and he hasn't provided a quote or anything. If you don't want the job please don't waste other people's time be coming into their homes and saying you'll provide a quote when you don't. Very disappointing and unprofessional.Mar 14, 2018VerifiedC.J. T.'s reply
Hi Lora, First I'd like to apologize you did not receive my proposal that I emailed to the address that was provided to me. We originally spoke on Wednesday, January 24, 2018 and we met the following Wednesday January 31, 2018 @ 630pm, your 3 month timeline is very inaccurate. I believe I spent more then an hour there as you had a prior engagement and your husband and I spoke for some time after you had left. Your time is equally as valuable as mine, I would not have spent so much time at your home to not send you a proposal. I advised you and your husband both that I will have the proposal for within two weeks. I can't speak for others but I am thorough when I work a proposal up like yours when it comes to moving plumbing around a bathroom like in a redesign and it takes me time to compete a drawing so you would be able to visualize your new layout. I also worked up a proposal to keep the existing layout except for downsizing the vanity sinks to 1. Being thorough with a proposal helps to minimize any unexpected cost to a customer. I like to allow the customer to have some time to look over my proposal as I was also advised you'd be receiving several quotes over the next couple weeks. I always invite someone to contact me if they have any concerns; all of my contact information is on my business card I left with you. My only regret is that you didn't reach out me sooner so I could have addressed this concern.
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- What is your typical process for working with a new customer?Meet with customer to discuss the scope of work and offer design ideas and discuss a budget. After the initial meeting regarding the job I will provide a free proposal and follow up with the customer a few days after giving them time to review it. If the work involves local building and zoning departments along with historical society's once the job is accepts I will begin the process of submitting all necessary documents to the local departments and attend all appointments and meetings required. I push for open communication with all of my customers which helps with the process of any job no matter the size.
- What types of customers have you worked with?Realtors, investors, home owners.
- What advice would you give a customer looking to hire a provider in your area of work?Do your homework with references and make sure whomever you hire is insured.