What should the customer know about your pricing (e.g., discounts, fees)?
We are very competitive in our market, however we are not the most inexpensive. It has been our experience the lowest price usually indicate lower product quality and lower standards in labor. Our goal is to earn our customers business, the business of their friends and family, and to uphold the agreement in our contracts.
What is your typical process for working with a new customer?
I try to educate the customer to help them make an informed decision so they feel satisfied at the time of purchase and for years after.
What education and/or training do you have that relates to your work?
I have been in the construction industry for almost twenty years. I first obtained my Building Contractors License in 2003. As a licensed contractor I am required to meet the continuing education standards set by the Department of Labor and Industry. I have almost twenty years of hands on experience in the construction industry. I have an inherent passion to excel, and the ability and moral obligation to deliver what was promised to my customers.
How did you get started doing this type of work?
I started in the late 1990's installing various types of siding. I moved then to remodeling and framing. Then I found my real love in construction in windows and door renovation. There is just something about the rejuvenating look of new windows and doors to a home. They literally change how you see and view your home from the inside and out and I love that!
What types of customers have you worked with?
I spent years working as a subcontractor. We worked with the big box stores and various window companies. We always tended to deal with the "more difficult jobs". With that being said, we had the opportunity to work with various types of people and personality types. The common thread I've found between all customers was to find out what they need to make them happy, then simply make them happy. That means different things for different people and means interpreting what the sales person promised and what the reality and limitations of the product and building code are to implement a overall pleasurable experience .
Describe a recent project you are fond of. How long did it take?
We recently installed a bay window on the second story of a home that exceeded the expectations of the customer. That is always a great feeling. There is a link in the media section if the reader is curious to see it.
What advice would you give a customer looking to hire a provider in your area of work?
I would say that your window is only as good as the installation. Also there are many different manufacturers of windows, and each one has a specific parameter during the installation that has to be met in order for the manufacturer to honor the warranty. So don't shop the lowest price, shop for the individual with the most knowledge to give you the best value for your dollar. Also use an installer that has been doing it at least ten years if possible and verify that they have.
What questions should customers think through before talking to professionals about their project?
What are their expectations for the project. Ask questions on the front end and be specific on what their vision is. It helps professionals not to undersell or oversell to deliver the best end result. Also are you talking to a salesperson or a person who actually does the work. Sales people are very knowledgeable but they don't always have all the necessary information regarding each circumstance.