What should the customer know about your pricing (e.g., discounts, fees)?
Yes. I offer flat-rate pricing or an hourly rate, whichever is preferable to the client. My hourly rate ranges from $45/ hour to $65/ hour depending on the service provided.
What is your typical process for working with a new customer?
First and foremost is an introductory call or Skype conversation to learn about the client's goals for the project - this typically takes 30 minutes to an hour depending on the complexity of the project. Once I have a comprehensive understanding of the client's expectations, we agree on a project fee structure, project timeline & benchmarks, and start the first phase of work. Clients will typically have 1-2 review sessions for each project benchmark to make sure the project stays on schedule. Once the final milestone is reached and the client's expectations are met, the final payment is received and the project is set live and considered complete.
What education and/or training do you have that relates to your work?
I have a bachelor's degree in Communications with and emphasis in media from San Diego State University. I have worked in advertising agencies and technology companies creating websites and digital marketing campaigns for 8+ years.