FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
We provide three types of service agreements: hourly consulting, monthly retainers, and flat-rate projects. HOURLY CONSULTING Get immediate help with your project with a one-on-one consulting session over Video Chat or by Phone. Packages by the hour, 4 hour blocks, and 8 hours blocks are available. A discount is provided when hours are purchased in bulk. MONTHLY RETAINERS Some of our clients prefer to work with us on an ongoing monthly basis. By taking advantage of text chat support through apps like Slack, and scheduling regular telephone and video updates, we're able to offer on-the-minute consulting support for your project. FLAT-RATE PROJECTS For projects with definite start and end points, such as website design and on-site SEO, we offer flat-rate billing with clear landmarks for project completion. * Every project is unique. Please contact us for more information about your specific scenario.
- What is your typical process for working with a new customer?
Phase 1 | Friendly Consultation - We can have a friendly chat over the phone to get a feel for working with one another. Phase 2 | Needs Analysis - You'll get a solution designed specifically for your business. If you don’t know what you need, we’ll help you figure it out. Phase 3 | Strategy - Approach marketing with a sense of purpose. We’ll break down your customer segments and determine the best channels for your message. Phase 4 | Implementation - We offer full and supplemental implementation depending on your company’s needs. Phase 5 | Ongoing Support - Our team is ready to continually optimize every aspect of your campaign as we become more familiar with your business and your customers.
- What education and/or training do you have that relates to your work?
• Advisory Board Member to Mondo Ride • Clients in USA, Portugal, Kenya, UAE • Keynote Speaker at South Lake Chamber of Commerce - Improving Your Professional Online Identity • Keynote Speaker at WeWork (Seattle) & Lake Union Rotary Club - Improving Your LinkedIn Profile • Keynote Speaker at Nehemiah Project - Entrepreneurship • Keynote Speaker at Lake-Sumter State College - Social Media for Start-ups • Keynote Speaker at Lake Technical Institute - Careers in Web Design • Community appointed mentor for "LinkedIn Office Hours" at WeWork (Seattle) • Awarded for "Social Media Champion" by the South Lake Chamber of Commerce • Featured in Brennan Dunn's "Selling Yourself Online"