What should the customer know about your pricing (e.g., discounts, fees)?
We Do Not charge to come out and assess/estimate the project. Most of the time our bill goes to the homeowners insurance company and the estimates will get approved by the insurance adjuster before repairs begin. We use the same estimating software as the insurance carriers so the estimates are always spot on with the adjusters.
What is your typical process for working with a new customer?
Usually a customer will call us in an emergency situation where a flood has occurred. We send a technician there way and walk them through the disaster!
What education and/or training do you have that relates to your work?
The owner and CEO Andrew Foray has a bachelors degree in Architecture from the University of Florida. He is also a licensed State Licensed General Contractor and is IICRC Certified for Water Damage Restoration, Applied Structural Drying, Applied Microbial Remediation, Fire and Smoke Restoration and Carpet Cleaning.
What types of customers have you worked with?
Residential, Commercial and Industrial Customers are our specialty!
Describe a recent project you are fond of. How long did it take?
The average drying job takes 3 days to dry the structure. Repairs will begin after the structure is dry and the insurance adjuster has approved the Repair Estimate.
What advice would you give a customer looking to hire a provider in your area of work?
Make sure you get an assessment from Water Pro before you even call your insurance company because often times the cost will be less than the Deductible on the insurance policy so there will be no need to file a claim!
What questions should customers think through before talking to professionals about their project?
The cost of the project is important. Get an assessment from Water Pro before you even call your insurance company because often times the cost will be less than the Deductible on the insurance policy so there will be no need to file a claim!
Drying the structure is important so as to avoid further damage to the property in the form of microbial/mold growth. Often times the structure can be dried without tearing everything out!