|Sunday||6:00 a.m. to 6:00 p.m.|
|Monday||6:00 a.m. to 6:00 p.m.|
|Tuesday||6:00 a.m. to 6:00 p.m.|
|Wednesday||6:00 a.m. to 6:00 p.m.|
|Thursday||6:00 a.m. to 6:00 p.m.|
|Friday||6:00 a.m. to 6:00 p.m.|
|Saturday||6:00 a.m. to 6:00 p.m.|
DIAMOND FLOORING LLC
About this pro
Andy showed up when he said and did the job.May 6, 2018Verified
Andy is a really nice guy but did a horrible job just look at pics and judge your self. The homeowner is so furious about how it came out.....Aug 27, 2017Andy N.'s reply
Hi Paulo, I’m sorry that my services did not meet your expectations. That was truly not my goal. However, I believe I have done everything I was hired to do. All the problems you are showing in these pictures are the pre-existing conditions of the floors I was hired to refinish. Those dark spots and wood holes have nothing to do with our work contract, so let's get that clear now. I wasn't asked to do any repair for you and I was not aware that you were also looking to have those things done as you made it clear about keeping the costs as low as possible. I even agreed to work at a much lower price than what I originally quoted you for to be able to earn your business and make you happy. When you were talking about perfectly fixing all those conditions, you were talking about a much bigger project that was impossible to do with the price you requested me to do. Not until I finished my job did I find out I WOULD NOT GET PAID, the extra material I bought for you wouldn't be reimbursed because of something you also agreed to be outside of the contract plan. I am sure being a contractor yourself; you know how it feels to be working and not getting paid. I’ve been trying to communicate with you without a response. I hope that you will be open to discuss around this matter so we can get things right, if only you are willing to give me a chance. Thank you. Andy
Photos and Videos
- What should the customer know about your pricing (e.g., discounts, fees)?I take pride in being able to commit to a straight forward pricing system. I work with customers on their budget and make the job affordable for them.
- What is your typical process for working with a new customer?It's very important to come see the project to not only get proper measurements but also to get an idea of the new customers style. We work with the customer to get the style, service and results that will make new customers happy.
- What education and/or training do you have that relates to your work?Before becoming the business owner of Diamond Flooring LLC, I have worked for multiple companies including Home Depot and Empire Today as a sub-contractors. I have tons of experiences dealing with different kinds of flooring and am able to give best advice for each flooring problem.