FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
My pricing is based upon the specific jobs needs. I feel that to give the customer the most accurate job pricing is by meeting with the customer face to face, engaging in conversation about the scope of the job, and outlining a plan on what it will take to complete the job within budget.
- What is your typical process for working with a new customer?
My typical process for working with a new customer involves three steps: First: The first step involves a meeting face to face. By doing this it allows each party the chance to evaluate the other party based off of first impressions. It's important for both of us to determine if it fits. (Does this fit?) Second: For the second step I introduce myself, my company, and the experience that I have. This allows me to show the customer that I am qualified for the job. Third: In the third step I take input from the customer regarding the job and give my input regarding the job. This step involves negotiations on the materials that are needed, the scope of the job proposed, an estimate of the time schedule, payment arrangements, and contracts signed by both parties. I also address what occurrences would determine a change order and how much it would cost. I also educate the customer about the State of Utah Lien Recovery Act that all contractors are required by law to abide by. This step is important because it sets the expectation of the job to both parties.
- What education and/or training do you have that relates to your work?
I have over twenty five years experience of working in the residential home industry as an employee and employer. I've designed, manufactured and installed both commercial and residential products. I also have over twenty five years working with woods and wood working equipment.