FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Our Inspection is absolutely FREE. Our pricing for the service is drawn from a industry standard that is required for this type of work. It is an estimating program that the insurance companies require.
- What is your typical process for working with a new customer?
We schedule a free inspection and estimate at their earliest convenience. Once we arrive, we perform a series of moisture and mold tests. We walk the client through our findings and explain how the process of drying, material removal and reconstruction looks as well as explain the insurance aspect. Communication is key!
- What education and/or training do you have that relates to your work?
David and Elizabeth are certified with the IICRC in a variety of restoration services. David is our Master Water Restorer. He holds certifications in WRT (Water restoration technician), OCT (Odor control technician), ASD (Applied structural drying), FRST (Fire restoration smoke technician), AMRT (Applied microbial remediation technician), CRT (Carpet repair/installation technician), CCT (Carpet cleaning technician), HST (Health and safety technician - OSHA.) Elizabeth is also a Water Restorer Technician.