FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
We offer the most affordable prices and the best services in the area. Also something very important in this field "NO HIDDEN FEES"! The hourly rate includes: *2 movers and 1 truck *3 movers and 1 truck *4 movers and 1 truck This hourly rate also includes: * Mileage * Gas (no fuel surcharge) * Moving blankets * Dollies/hand trucks to maximize efficiency * No extra charge for stairs * No extra charge for extra pick-ups/ drop-offs * Taxes are already included * Professional Movers (certified trained). * Loading and unloading of all items. * Disassembly, reassembly, and placement of all furniture upon delivery. * Fully quilted padding & wrapping of all furniture (Full Packing Service available upon request). * Basic valuation protection. * Carry of items up or down the stairs. * We do have Commercial General Liability, Automobile-Truck Liability, Motor Truck Cargo Insurance. Time starts when our moving team arrives at the loading place and the labor time ends when they finish unloading and setting up at your final destination that day. Please make sure to mention any specialty items during your initial call so we can ensure we send the right equipment for the job.
- What is your typical process for working with a new customer?
We inform the customers about our policy and what is included in our quote. We keep in touch with the customer all the time. Here's what we would need from you to reserve the move: 1) Your full legal name 2) Exact pick-up and delivery address 3) Extra stop address if is applicable 4) Desired pick-up and delivery dates 5) List of items to be moved 6) Best contact phone number and email address 7) Deposit of $50.00 to secure the reservation if this is minimum hourly rate and 25% deposit from the visual estimate. The remaining balance is due after the completion of the job.
- What education and/or training do you have that relates to your work?
Every mover and foreman have at least 3-5 years of professional moving experience. Most of our guys have worked nationally and are happy to stay close to home. We do special training for new employees also. High School Diploma or GED is a prerequisite for employment, as well as background screening. Once we hire a new member to our team we have them do onsite training for packing and moving before we have them in the field.