FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
We are a large volume distributor for Shaw, Mohawk, Dream Weaver, Phenix, Mannington, Shaw Commercial, Mohawk Commercial, Dream Weaver Commercial, and Mannington Commercial. We are also a Mannington One dealer. What this means is that we receive the best pricing that these companies can offer. Because we are a small local business with much lower overhead compared to the "big box stores," we are a able to transfer those same low prices to our customers. Come into our showroom and you will find numerous products on sale to fit your budget. We also take pride in the fact that we offer in-home estimates at absolutely no cost to our customers, with no commitment required.
- What is your typical process for working with a new customer?
When meeting new customers, we carefully listen to them as they tell us their wants and needs concerning their new and/or existing flooring. After we have an understanding of what it is they're looking for, we advise them as to what would be the best, most affordable product to fulfill those wants and needs. From there, we request their basic information (name, address, phone number, etc.) and schedule an appointment to measure the rooms in which the flooring is being replaced. This information is absolutely necessary in order for us to give our customers an accurate estimate.
- What education and/or training do you have that relates to your work?
John, the owner, has been in sales for over 40 years. Throughout his career he has found that the key is listening to his customers and matching them with a product that will fulfill their wants, needs, and desires. Joe, one of our employees, has been in the flooring business for 30 years. He is excellent at what he does, and he is great at advising customers about what to expect when purchasing new flooring. Our main installation company (sub-contracted) is K & W Improvements, which consists of a father-son team: Wilbert and Keith Horton. Wilbert has been installing flooring for 35 years, and his son Keith has been working alongside him for over 10 years. They are definitely the best around! Megan, our office manager, has received her Bachelor's Degree in Elementary Education, but has been working for John for the past 7 (almost 8) years. She is ready to meet and assist you with top-of-the-line customer service. Kristen, our office assistant, has been with us for almost 2 years. With her sweet personality, she will help you in any way possible. We all look forward to meeting you!