What is your typical process for working with a new customer?
We realize that without new customers our business would not be able to grow so our process with working with a new customer is to always be honest, professional and courteous to each customer's individual needs. We always take the time out to make sure our customers, especially new ones, are extremely comfortable and understand exactly what the job entails.
What education and/or training do you have that relates to your work?
I have a very extensive knowledge about chimneys after doing chimney work for over 30 years. The only way to really learn the chimney business is hands on so between that and my knowledge of local codes, general principles and regulations of chimneys, proper vent sizing, etc. it's safe to say I'm as educated and trained as one can get in the chimney industry.
How did you get started doing this type of work?
I had a background in masonry work so it made sense to start working on chimneys which are generally made of brick.
What types of customers have you worked with?
We've worked with all different kinds of customers from young people to older people, people on tight budgets to people that have no budget, veterans, police, politicians and many others. No matter who the customer is we always treat them with the same level of respect and courteousness because we realize that without the customer, we have no business.
Describe a recent project you are fond of. How long did it take?
We recently installed a new stainless steel liner in a chimney that had a blockage that caused smoke and soot to back up in the house. Luckily the customer caught it in time before it got too bad and we're very glad we were able to come in and solve the problem and make sure the chimneys in good, safe condition.
What advice would you give a customer looking to hire a provider in your area of work?
I would advise a customer to do their research on a company before they hire them. Check with the Better Business Bureau, consumer affairs, or any website that allows you to read reviews and ratings this way you know what to expect before they come to your house.
What questions should customers think through before talking to professionals about their project?
Customers should try to do as much research as possible about their upcoming project so they know which questions to ask the professional when it comes time to do the project. Common questions a customer will ask are about pricing, timeframes, payment options, general info about the company, and many possible others,