What should the customer know about your pricing (e.g., discounts, fees)?
I have an hourly rate (updated yearly) and a flat-fee for most case types. For simplicity, I offer flat fees.
What is your typical process for working with a new customer?
I let the client tell me what happened, in their own words. I give them as much time as they need.
Then we discuss what we need to do next, and what each of our roles will be.
What education and/or training do you have that relates to your work?
I'm a former Special Assistant Attorney General and Dept. of Revenue Legal Counsel and hearing officer. I've prepared and tried dozens of cases in court. While a State's attorney, I trained alongside police officers and understand the case from their perspective.
How did you get started doing this type of work?
I am naturally detail-oriented, so when it was time to decide on a career, lawyer was a natural choice. I practice in areas that I used to go to when I was in government.
What types of customers have you worked with?
I have worked with people from all walks of life.
Describe a recent project you are fond of. How long did it take?
I helped a very dedicated client organize a not-for-profit corporation to benefit children with certain behavioral diagnoses. This was a great pleasure to do.
In my criminal representations, it would be vary hard to describe my representations as projects I am fond of, although achieving the best I can for those in trouble is satisfying.
What advice would you give a customer looking to hire a provider in your area of work?
Not every client is right for every lawyer, and vice versa. "Price" is not the same as "results." The lowest (or highest) price is not always the best result.
Be comfortable with the lawyer. Remember, YOU don't have to learn all there is to know about your defense. You need your lawyer to know this information.
What questions should customers think through before talking to professionals about their project?
Be ready to ask, "What is going to happen?"
You should get a good explanation of the different outcomes, even if the answer is basically, "It depends." (It will be.)