FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Some people don't want someone to clean their house, but they need someone to clean their house because they are unable to. All senior citizens or disabled individuals will receive a 10% discount. This is just one way that we give back to the community. All estimates that we provide are completely free.
- What is your typical process for working with a new customer?
The first thing we like to do is get to know the customer. Why do they want their property cleaned by us? It can be a number of things such as time, unable, or simply want a professional to do it for them. Finding out how often they want their property cleaned is important as well so we can make a spot for them in our schedule as well as theirs. When someone wants to have their home cleaned we will travel to their location so we can see what needs to be cleaned firsthand. Cleaning company's do this to see the extent of the dirt/clutter and estimate how long it will take to clean the property. Also if there are going to be any issues preforming our service we will address it then and come up with a solution.
- What education and/or training do you have that relates to your work?
I have been self taught, learned from research, and have a mentor that has taught me a great deal. I the owner of Nero Cleaning LLC have been cleaning property's now for three years and still love to learn everything that I can. I'm very confident in my methods of cleaning as they are safe and effective yet I still strive to make improvements everyday.