What should the customer know about your pricing (e.g., discounts, fees)?
I have a program that I built. It will tell me the exact cost it will take for the project. It will give me the number of hours and the material needed. This allows me to bid spot on, and give the lowest price I can upfront.
What is your typical process for working with a new customer?
Customer will contact me. I will schedule an onsite estimate. Arrive at estimate ON TIME, measure the roof and look at problem areas, and how they can be addressed. Go over the estimate with the customer, explaining everything on the estimate. Also answering any questions the customer may have. NO PRESSURE to sign contracts. We want the customer to make an educated decision on choosing their roofing contractor.
If chosen to do the work, a contract will be signed, and an approximate start date will be established. I will notify the customer when the materials and the drop box will be arriving. We will show up on time and start the project. (Weather permitting). The job site will be left clean at the end of the each day. When the work is completed, I will inspect the roof and do a walk around with the customer. When the customer is satisfied, I will print an invoice and collect the check.
What education and/or training do you have that relates to your work?
Certainteed shingle master applicator certified.
Years of experience, all the way from when I was a child to present. (You wouldn't think you would learn that much listening to your dad when he gets home from work, but you have no choice but to soak it all in) I have worked on roughly 1,000-1,250 roofs in the last five years. There is not much that I have not seen. I've estimated roughly the same amount if not many more.
I'm always looking for ways to improve things. I guess you would say I'm forward thinking. As most roofers should be. Always thinking 30 years down the road, not in the present.
How did you get started doing this type of work?
I learned from my dad (35 years experience roofing), at about 10-12 years old. I dabbled in other trades before going to work for the company my dad works for. I then worked my way up from laborer, to installer, to foreman, and then to an estimator. I then wanted to start my own company. So I founded Ridgeline Roofing LLC.
What types of customers have you worked with?
Almost all of our customers are homeowners or landlords.
Describe a recent project you are fond of. How long did it take?
We recently completed a roof that most roofers were not interested in doing. It was a very steep difficult roof (near vertical). We find great satisfaction in doing projects that most others aren't capable of. The customer was great to work for, and was interested in quality. We installed a 50 year shingle (malarkey legacy), and 30 pound synthetic underlayment. It took two of us about three and a half days to complete.
What advice would you give a customer looking to hire a provider in your area of work?
At the end of the day, you get what you pay for. If there is a contractor that can do your roof substantially cheaper than everyone else, chances are they are cutting corners somewhere.
The type of shingles you choose slightly affect your roof life. Workmanship is what really matters, and is what you are ultimately paying for.
What questions should customers think through before talking to professionals about their project?
Homeowners association regulations for roofing. Some HOA's allow only certain roofs. Please have this paper work handy so you can give to the contractor, before they do an estimate.
Make sure you have your financial situation in order. If you just want a rough estimate for budgeting, a good contractor should be able to give a close number just by looking at your project on Google maps.