About this pro
3 years in business
205 hires on Thumbtack
Excelent job and very fast!!Oct 1, 2018VerifiedCarpet Zen & Zen Services's reply
Jane, thank you for the awesome review. We appreciate your business!
We received a few different quotes from carpet cleaning companies and decided to choose Carpet Zen. They were very professional and did a great job. They provided honest feedback that the carpet needed to be replaced in a certain area and came back to clean that area a second time. We will definitely use them again as well as recommend Carpet Zen to others.Sep 17, 2018VerifiedCarpet Zen & Zen Services's reply
Thank you for the awesome review...it means a lot to us! And, thank you for choosing Carpet Zen.
I appreciate when a service does what they say the will do and be on time doing it. Cp Round RockAug 29, 2018VerifiedCarpet Zen & Zen Services's reply
Clay, thank you for the awesome review.
We were very happy with the service. Our carpets look great after the cleaning. We would definitely call on Zen Zen again.Aug 22, 2018Verified
Sincerely impressed with level of service, attention to detail, and quality of work. We have 3 dogs whose hair sticks to everything in the house (but the dogs) and were in a crunch to get carpet, area rugs and couches cleaned prior to guests arriving. Shayne was extremely flexible with appointment times to make this happen. Will definitely be giving all of my future business to carpet zen going forward.Aug 15, 2018VerifiedCarpet Zen & Zen Services's reply
Wes, thank you so much for the fantastic review. I appreciate you taking the time to do this. It was a pleasure meeting you.
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- What should the customer know about your pricing (e.g., discounts, fees)?For carpet cleaning, we are currently running some specials. We clean 3 rooms of carpet for $89, additional rooms are $29 each and stairs are $29. We clean the upholstery of a 2 piece sofa or sofa and chair for $89. We clean mattresses for $79-$99. We clean car carpets and upholstery for $69 or SUV/Van for $89. Call about additional types of service. For housekeeping, we charge by the hour. Generally, we send out a team of 2-3 depending on the job. If you are looking for the least expensive options in housekeeping, we aren't it. However, if you're looking for honest, dependable and guaranteed results...then you are a good fit for Zen Services.
- What is your typical process for working with a new customer?We discuss the needs of the customer. We give a quote and set an appointment. If we are running late due to traffic or a previous appointment, we will call and notify our customer. As mentioned above, if we did not perform any task to the customers zenisfaction, we will return and fix it.
- What education and/or training do you have that relates to your work?I have been a business owner for the past 14 years. I know how to treat customers so that we keep them coming back for our services in the years to come. We are constantly looking at how to improve our service and the customer experience.
|Monday||9:00 a.m. to 8:00 p.m.|
|Tuesday||9:00 a.m. to 8:00 p.m.|
|Wednesday||9:00 a.m. to 8:00 p.m.|
|Thursday||9:00 a.m. to 8:00 p.m.|
|Friday||9:00 a.m. to 8:00 p.m.|
|Saturday||9:00 a.m. to 8:00 p.m.|