Ctrl

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Computer issue

Computer type

Desktop or laptop

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Introduction: Here at Ctrl, we strive to give everyone the technical support they need in their everyday lives. Our goal is to make your technology work for you again! We provide services like computer setups, component replacements, custom builds assistance, OS corruption repair, as well as Ps4 and Xbox troubleshooting. With 5 years of experience diagnosing and repairing PCs, we believe we can provide expert service our clients deserve. Currently we service the Austin and DFW area for house calls, everything else can be done remotely. Our turn around time is usually between 1-2 hours for a full Virus/Malware removal, tune up, and optimizations. You can rest assured that we will take care of your computer as if it was our own and do not load ANY third party software after the repair is completed!

Overview

Hired 2 times

Background checked

2 employees

6 years in business

Payment methods

This pro accepts payments via Cash, Credit card, PayPal, Square cash app, and Venmo.

Specialties

Computer type

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Computer issue

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Reviews

Customers rated this pro highly for work quality, professionalism, and value.

Exceptional 5.0

5 reviews

5

100%

4

0%

3

0%

2

0%

1

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Matthew G.

Oct 27, 2018

Yamel was great! Very knowledgeable and understanding of my understanding of technology! I ask for Yamel anytime I get service done

Adam T.

Oct 27, 2018

He was a real people person. Too many techy people are so jaded these days it's nice to see someone who's friendly.

Anthony O.

Oct 27, 2018

"I found my new IT guy" was my first thought after the repair-man got my computer working again. I run a business and knowing I have someone to take care of me releives a huge weight off my shoulders!

Umar A.

Dec 5, 2018

Anthony came in store and was extremely professional. He knew first hand what the problem was on my computer and fixed it instantly. Great customer service! And I highly recommend him for all personal and business computer problems!

Charlene W.

Nov 16, 2018

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Hired on Thumbtack

JC Cell was my technician, professional, punctual, knowledgeable and great with following ups, I would highly recommend him and if I ever need service I will contact him again through thumbtack. So grateful JC Cell you really did a awesome job 👍🏻

Details: PC • Desktop • Need a diagnosis to determine issue • The computer technician travels to me

Computer Repair

Credentials

Background Check

Yamel Gonzalez

FAQs

What should the customer know about your pricing (e.g., discounts, fees)?
Most of our services have a flat rate fee of $40-50 depending on the work needing to be done. We will hardly ever go above $50.
What is your typical process for working with a new customer?
Typically we will send our quote to the client giving them all the information that we gathered based on their problem description. If the client approves our quote we then follow up via text or phone call.
What education and/or training do you have that relates to your work?
AAS Computer Information Systems Specialization in Cyber Security 5+ Years of hands on computer repair, virus removal, data recovery, among others in a business environment 9+ Years as a hobby