What should the customer know about your pricing (e.g., discounts, fees)?
We do have a standard pricing system. Please visit our website and click on "session options" to learn more.
What is your typical process for working with a new customer?
We get them excited and ready for the big style session!
Customers are given the tools to start organizing and prioritizing. We have new clients fill out a questionnaire on their size and style. We invite them to join us on Facebook or Instagram to see what we do and to get ideas for what they like. We send them questions to think about and depending on the session type, even a little homework.
Then finally it’s session day! The stylist and client enjoy three purposeful hours of style filled excitement.
After the session, clients receive their Lookbook, personalized shopping tip sheet, a month of style by text, and much more follow-up advice.
What education and/or training do you have that relates to your work?
Sara Baker is the Chief Executive SwapIt Stylist. Fashion has always been her passion. Since she was always the go-to friend for closet clean-outs and wardrobe advice, she turned it into a career. She wants everyone to feel that getting dressed is not a chore but rather an opportunity to explore and create. Sara graduated from Johnson & Wales University in 2014 with a Bachelor’s degree in Fashion Merchandising and Retail Marketing. She has held several retail positions including at Ann Taylor’s The Loft, strongly focusing on styling clients and visual merchandising as a full time visual and sales lead. She worked at Rue La La, helping their production team over the holidays. Now she is an assistant to a buyer at TJ Maxx Corporate. Her style is a personal mix of old meets new, girly, quirky, and sophisticated. She loves to push our clients out of their comfort zone and find a happy balance between what our customers are comfortable in and what shows off their personalities.
How did you get started doing this type of work?
Like so many other people, I used to waste time and energy getting dressed. My closet was crammed with clothes that I never wore. Over and over again, I would try them on to see if maybe this would be the day I liked them, but every time, they ended up on the floor. In desperation, I would finally throw on the outfit of least resistance and run out the door.
Whether you like it or not, what you wear is a piece of who you are and how people see you. It's important. I looked around and tried a few things, but nothing worked for me. So I created a service that I would want and hoped other people would want it too.
The first step was to answer my ever-present big question: how do I know this is going work? We all want a personal stylist -- how luxurious does that sound? But do we want to spend the money when we don’t know the results? When we really think about it, do we want someone in our closet telling us what to wear?
The answer is yes! But there needs to be a process - a proven method with clear steps, goals and plenty of chances to speak up along the way if redirection is needed.
So that is how I started, I built something for me that has a clear process that we walk women through so they reach their wardrobe goals.
What types of customers have you worked with?
We work with all types of women, from the woman who says, “I only wear black,” to the woman who only wears her one favorite sweater, to the woman with the overflowing closet who hasn’t seen half the stuff in a year, to the woman with the empty closet who we can’t figure out what she puts on every day.
We have worked with new moms to retirees to everything in between. Whether you’re a woman who is new to the workforce, a woman that is returning to work after years of being a stay-at-home mom, a woman who is an entrepreneur and in the spotlight, or a woman who does public speaking and is literally in the spotlight, our service is for you.
What questions should customers think through before talking to professionals about their project?
*Does the stylist have a real process so you don't waste time or focus on areas that are not important to you?
*Are they willing to let you dress as you would like and not make you a slave to the trends and traditional style rules?
*What is the typical budget needed to go shopping? (Is it within your budget?)
*Can they help you create outfits that are easy for you to wear?
*Are they going to help you have fun and feel relaxed?