FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Your not just paying for hours there. You are paying for ride time, gas, insurance, wear and tear on tools and vehicles, and licensing. Don't be scared by high prices, if it's to much you can't afford it.
- What is your typical process for working with a new customer?
Whether it be talk, text, social media, apps., or email, I like to schedule about a half an hour to speak with the customer on the phone. If they are not available, I will use the best form of communication for the customer. I feel that speaking on the phone is more personable and I also get a better sense of what the customer actually wants, hearing it from their perspective vs. questions I type and a one word response can make all the difference in the world . My customers are more than just a paycheck to me, I build relationships that last beyond the length of the job. When I ask questions pertaining to the task at hand, I make sure to thoroughly explain what and how I will be performing the task, I also give other options for the customer to consider or other products that may be available. Then when I go to their home/office/rental property... I have the majority of my bid complete, so that my customer is getting the best possible price and it allows me to spend more "quality time" with my customer, to better get to know them.
- What education and/or training do you have that relates to your work?
I've done commercial maintenance, electrical, plumbing, painting, pool prep for resurface, tiling pool, florescent light install, relocate and add new outlets, and all other aspects of handyman service.