FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Estimates are NOT an Exact/Final Price. It is only a Professional guesstimate that may be Higher or Lower in the final cost when the job is complete. You will need to provide Licensed Software and code keys to install properly and legally. Hardware parts, IE hard-drives, external drives, Cat5 cable ETC...need to be onsite and/or available unless otherwise pre-arranged. 1 Hour Minimum Charge $75.00 which will include going thru PC and cleaning up files, defragging drive, delete TMP files, and check/run windows update and virus scan. Each additional hour/s will be billed at $50 p/h and will be rounded to the nearest half hour.
- What is your typical process for working with a new customer?
I like to have a brief conversation about the issue the client is having. This way we get to an accurate estimate as to what happened before and after the issue occurred. This allows me to assess the damage or situation needing repair. Also it gives me and my clients a better idea of what is going on and what is to be the procedure moving forward.
- What education and/or training do you have that relates to your work?
I have over 19 years experience with some of the largest and most prestigious corporations in PC WORLD. Having Titles such as SR. Technical Support Analyst...Datacenter Server Engineer and Systems & Application Support Engineer. These positions were at company's such as Hewlett Packard (4yrs), 6 years @ IBM/Rational Software, 2 years @ Anheuser-Busch Budweiser Family SUMMARY: • Senior IT Support Engineer with 19+ years of experience in migrations, implementation, documentation & troubleshooting solutions on enterprise environments. Managed Technical Support Team responsible for infrastructure and Managed Services Group at Rational Software/IBM. • Extensive experience as a SR. Windows Administrator, VMWare vCenter Server 5.5, Esxi 5.x 6.x. & Vmotion utilizing live migration. Having acquired a tremendous amount of hands on experience with Windows OS’s & Servers 03, 08-R2, and 12. Altiris Deployment Servers, Citrix (Zen) DT and Server. ICA Client to Citrix Receiver. •Deployment planning and testing for Office 365 Rollout with versions 2013 & 2016 •Active Directory Administrator •Managing and Monitoring LAN/WAN Environments. 10 + years’ experience with the majority of the following: •Windows administration, Windows7, 8 & 10, Server 03, 08r2, 2012, MAC OS X, Citrix (Zendesktop & Zenserver), AD Admin, VMware, VSphere & Esxi Server, Local Area Networks, Wide Area Networks, World Wide Web, Cisco Router and switches, TCP/IP, Network Sniffers, Firewalls, WAN Transmission Protocols MP-LS, PPP Layer 4-7 Content Devices, SNMP and Syslog Monitoring, VPN, DNS, and ASL's •Train all new Support group members as they were hired examples…Lucent, Rational/IBM, Covisia & HP •Ability to work independently as well as part of a small to large Multi-faceted Team, understanding the challenges of building and operating small to midsized companies as well as large-scaled heterogeneous environments e.g., HP, IBM etc.… •My ability to work collaboratively with other Teams & Divisions made the experience that much easier with our Infrastructure & PC Support Teams so that the troubleshooting of any course build failures, project management, and Portfolio’s etc. went a lot smoother than previous plans in place. •Extensive experience w/ On-site Customer Training, Remote & In-Person support •Implementing clients Proprietary Software for onsite Demos which involved travel or Remote Sessions to Customer locations and data centers.