What should the customer know about your pricing (e.g., discounts, fees)?
A service call runs $79 and is waived if a part replacement repair is performed or if a replacement estimate is accepted. Estimates for replacement equipment scheduled with an estimator are done at no charge.
What is your typical process for working with a new customer?
We try to ask questions while we are booking their call so we can assign a technician tailored to their specific problem. Most new customers are booked for same day service.
What education and/or training do you have that relates to your work?
Our Technicians and Installers are licensed, bonded and insured. HVAC Training, Continued Education and Refrigerant licenses are required.
How did you get started doing this type of work?
Our family has been in business at this location for over three generations. Our earliest receipt is 1895 and we have an advertisement that shows our phone number used to be just #12.
What types of customers have you worked with?
Residential and Commercial
Describe a recent project you are fond of. How long did it take?
We do such a range of calls, but the techs do have some favorites. Usually the little old ladies who are so sweet and chatty really make an impression on the guys.
What advice would you give a customer looking to hire a provider in your area of work?
Most of the contractors in the area are knowledgeable and fair. But be wary of any deal that is just too good to be true or what we call in the industry "A Schmuck in a Truck". That's someone working out of their van, from home with no storefront. You won't be able to reach these types of providers when it matters (middle of the night, holiday, weekend. And these providers don't have a long standing relationship with the vendors and will struggle to get things taken care of when warranty issues arise or there are extenuating circumstances. Free service calls and $19.95 service calls are usually ploys to get in the door and sell something.
What questions should customers think through before talking to professionals about their project?
Customers should ask about not only parts warranty, but the dealer's labor warranty as well. Are those warranties handled in house, or does the customer have to follow through on any of it to get coverage/reimbursed. What brand of equipment does the customer have and Is the unit new? Check your paperwork, you may have a labor warranty that would cover your issue with that particular installing company.
