FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
We offer free system troubleshooting this allows us to provide the client with a detailed estimate of repairs. There is a small fee for travel to the clients address. We also offer remote online diagnostic where possible, ie. the problem is not affecting the ability to access the internet.
- What is your typical process for working with a new customer?
Listen, listen, listen, to the client. Far too many technicians in the compter industry are too eager to get to the job and miss important details of the issue simply because they think they know more than the client
- What education and/or training do you have that relates to your work?
I hold two associate drgrees in computer technology, one in network support and one in computer software support.