HD Home Services LLC

Pittsville, MD

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About this pro

How does your service stand out?

At HD Cleaning, our mission is to provide you with the best services, prices and quality of work. There are many years of experience put into what we do, and we truly have a passion for clean. We treat your home like we would our own, with care and respect. Every surface gets special attention, so we don't miss a single spot! All of our employees are fully trained, insured and bonded and go through a background test. We strive to provide unbeatable customer service, and we won't stop until we are there. We are proud to say that we have an A rating, and we are a recipient of a super service award for 2014. We can now add the Best of 2016 award from Thumbtack on our list! Thanks to our clients who make it all possible!

What do you enjoy about the work you do?

The relief on a client's face when they open the door is an amazing thing. Especially that mom who is worn out and doesn't have to worry about the house that day. The process of making something that is dirty, clean again is refreshing to us which gives us that dedication.
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Location

Pittsville, MD 21850

Background check

Complete

Years in business

5

Number of employees

4

Times hired on Thumbtack

14

Reviews

16 Reviews
  • Jack M. Dec 19, 2016
    excellent service
    Excellent fast clean service will definitely use hd cleaning again
  • Julian C. Dec 19, 2016
    Great service!
    Excellent service, always on time and leaves my house spotless! đź‘Ťđź‘Ť
  • Camryn L. Dec 19, 2016
    Quick scheduling
    Had a deep cleaning before the holidays. excited how fast I was scheduled.... Very well done, especially in my bathrooms. big difference. cleaner was very polite and respectful. will use again.
  • Rachel Z. Jul 6, 2016
    Cleaning Out
    Verified Review
    They have not been out to clean my place, but everytime i call they don't return my call. I made an appt via txt and still have not been able to speak with someone. I will be finding someone else.
  • Brenda W. Jun 9, 2016
    House Cleaning
    Verified Review
    on time. Soap dishes not cleaned, kitchen cabinet doors not wiped well. Glass on pictures on walls not cleaned.
  • Anissa S. Apr 30, 2016
    Move-in or Move-out Cleaning
    Verified Review
    For a move out cleaning after living in a rental for 7 years I thought they did well, I was a little disappointed that I had to wait for the carpet cleaning to be completed when we had discussed a earlier time.
  • Larry C. Feb 18, 2016
    House Cleaning
    Verified Review
  • Judy B. Jan 25, 2016
    House Cleaning
    Verified Review Updated
  • Verified Review Original
  • Penny B. Dec 31, 2015
    House Cleaning (One Time)
    Verified Review
    Autumn was great and made my grandmother feel very comfortable and did a great job cleaning!
  • Jack H. Nov 5, 2015
    Cleaning my house, mostly needed kitchen and bathroom. I was so happy,and am continue to enjoy my clean house. For the price it well worth the result. I recommend her to anyone as long as you don't take my cleaning time slot. Thanks for all you do.
  • Amanda H. Oct 16, 2015
    HD cleans my house every two weeks. They always do a fantastic job. My chrome sparkles, my floors shine and everything just looks wonderful. I'm so appreciative of all they do!
  • Michelle H. Oct 15, 2015
    I got the carpets in my three story towns house cleaned. The work was done promptly and thoroughly. The technician was extremely professional and pleasant. I will use their services again in the near future!
  • Myra H. Oct 15, 2015
    HD Cleaning did a great job. They did what they said they would do and did it very well. I appreciate the job they did and would ask them back again.
  • Jason W. Oct 12, 2015
    I had them come for a cleaning before I had relatives in town for a funeral. With everything I had going on, I appreciated the kindness and quickness in the job. Everything went well.
  • Nikisha M. Oct 12, 2015
  • Lee C. Oct 12, 2015
    Biweekly cleaning of our house. They are generally on time and communicate with us.

Q&A

What is your typical process for working with a new customer?
Communication is key when working with any customer, whether they're new or regular.So, we always call the customer as soon as possible. We verify the deal that the customer has purchased, and we work out a time and date to schedule their service. When we arrive to your residence, we do a walk-through so we can take a look around, and so the customer can show us exactly what they would like us to do, and point out any specific areas of concern. We give the customer a packet that contains an overview of our company, a list of our services as well as what we do and what we don't do. When we have completed the service, we have the customer do a final walk-through so that the customer can take a look around and make sure that everything looks great, and that we had not missed anything. We then leave an estimate and if the customer wants to continue service we schedule their next cleaning.
What education and/or training do you have that relates to your work?
The owner of HD Cleaning has twenty one years of experience in the cleaning industry. So all of the employees have many years of experience going into their training.
Do you have a standard pricing system for your service? If so, please share the details here.
Our prices are determined by the size of your home and how long it is estimated to take to complete the job.
How did you get started doing this type of work?
The owner had worked for a family-run cleaning company when he was younger, and he then took that experience and used it to start his own company.
What types of customers have you worked with?
Our customers include: retirees, young professionals with kids, customers that travel frequently, customers with numerous pets, customers who live by themselves.
Describe a recent project you are fond of. How long did it take?
We recently cleaned one of our monthly customers, who also happens to be the owner of a house that I absolutely love. It is so wonderfully decorated. Each room is painted a different color and all the decor matches the color scheme. It has beautiful hardwood floors and it takes about two and a half hours to clean.
What advice would you give a customer looking to hire a provider in your area of work?
Determine what you want to have done, and research different companies that provide the services you are looking for and see which company best fits your needs.
What questions should customers think through before talking to professionals about their project?
It may not seem like it, but there are many questions that should be thought about before making the decision to hire a professional cleaning company. You should consider: How soon do I need this done? What areas do I want cleaned? What is my budget for this service? What products do they use? Are they insured and bonded?