What is your typical process for working with a new customer?
Communication is key when working with any customer, whether they're new or regular.So, we always call the customer as soon as possible. We verify the deal that the customer has purchased, and we work out a time and date to schedule their service. When we arrive to your residence, we do a walk-through so we can take a look around, and so the customer can show us exactly what they would like us to do, and point out any specific areas of concern. We give the customer a packet that contains an overview of our company, a list of our services as well as what we do and what we don't do. When we have completed the service, we have the customer do a final walk-through so that the customer can take a look around and make sure that everything looks great, and that we had not missed anything. We then leave an estimate and if the customer wants to continue service we schedule their next cleaning.
What education and/or training do you have that relates to your work?
The owner of HD Cleaning has twenty one years of experience in the cleaning industry. So all of the employees have many years of experience going into their training.
Do you have a standard pricing system for your service? If so, please share the details here.
Our prices are determined by the size of your home and how long it is estimated to take to complete the job.
How did you get started doing this type of work?
The owner had worked for a family-run cleaning company when he was younger, and he then took that experience and used it to start his own company.
What types of customers have you worked with?
Our customers include: retirees, young professionals with kids, customers that travel frequently, customers with numerous pets, customers who live by themselves.
Describe a recent project you are fond of. How long did it take?
We recently cleaned one of our monthly customers, who also happens to be the owner of a house that I absolutely love. It is so wonderfully decorated. Each room is painted a different color and all the decor matches the color scheme. It has beautiful hardwood floors and it takes about two and a half hours to clean.
What advice would you give a customer looking to hire a provider in your area of work?
Determine what you want to have done, and research different companies that provide the services you are looking for and see which company best fits your needs.
What questions should customers think through before talking to professionals about their project?
It may not seem like it, but there are many questions that should be thought about before making the decision to hire a professional cleaning company. You should consider: How soon do I need this done? What areas do I want cleaned? What is my budget for this service? What products do they use? Are they insured and bonded?