What should the customer know about your pricing (e.g., discounts, fees)?
I am currently creating packages to offer new clients. Until those are ready I offer clear, line-by-line digital quotes for a la cart services.
What is your typical process for working with a new customer?
It starts with a call, or if nearby, a personal meeting. I'm very one-on-one. I like to hear everything about your vision for your business - my goal is to form an ongoing relationship, not just deliver a product and be gone. I will want to know where you are at now, where you want to be, what kind of services you offer and to whom, how do you want to be perceived, what do you want to communicate, what you love and what you don't, and what you need from a me.
What education and/or training do you have that relates to your work?
Over 15 years in corporate graphic design, web design, UX and eCommerce. I have worked with the top minds in the business - from marketing directors to content managers to art directors. I have attended the Museum School of Fine Art in Boston and I am currently a practicing fine artist. I have worked with fortune 500 companies and have a background in creative management, usability science, mobile design, promotional design, visual web design and development, and email design.
How did you get started doing this type of work?
I took a 9 month certification course over 15 years ago and have been working at it ever since. My background in retail and fine art dovetailed to create a perfect career for me.
What types of customers have you worked with?
Health and wellness services, life coaches, authors, gym owners, real estate agencies, yoga studios, medical professionals, travel and retreat businesses, office and business supplies, home improvements, luxury retail accessories.
Describe a recent project you are fond of. How long did it take?
I am currently wrapping up a web design project for a life and career coach. She is a dream to work with. Overall the project is taking about a month for actual labor, but we started talking about 2 months ago.
What advice would you give a customer looking to hire a provider in your area of work?
Look at this as an investment. A lot of people come to me because they got something very cheap and now it doesn't work for them anymore. I do a lot of fixing from "cheap" jobs. Find someone affordable - not cheap - who will listen to you, is clear, and has a contract.
What questions should customers think through before talking to professionals about their project?
Who are you? What is your business? Who are your clients? What are your services? What is your vision for your business - how do you want to be perceived - what are your goals? What are your pain points?