Cooper Warner, You’re really exceptional at following up with me so as to ensure I’m never left in the dark. Keep it up! I look forward to working with you again soon!Jul 9, 2018Verified
In any situation where you find yourself needing a lawyer, one is already starting from an uncomfortable position: you want to feel informed, that you're understood, and that your lawyer has your back. I felt very much at ease working with Cooper and Jason at Staterra Law. Cooper is quite personable and very easy to talk to. I felt heard and understood every step of the way. I especially appreciated Cooper's style of writing: all her documents were in plain easy-to-understand English, and not laden with legalese. Cooper also made the special effort of asking questions to ensure that I understood what it was we were doing and she was very patient in explaining things to me. I highly recommend working with Cooper and the folks at Staterra Law for your business startup needs.May 9, 2018
Photos and Videos
- What should the customer know about your pricing (e.g., discounts, fees)?At all times, I aim to be as transparent as possible regarding fees and billing. I make sure I provide my clients with realistic quotes and ALWAYS communicate with my clients if I anticipate exceeding my original estimate. Also, whenever possible, I work on a flat-fee basis. This is a sure way to remove any surprises.
- What is your typical process for working with a new customer?I always connect with a potential client, first, in-person or over the phone. This allows me to learn more about the kind of legal assistance a potential client needs and ensures that I am suited to do the job. Provided a client wishes to move forward, I then send the client an Engagement Agreement, a document that formalizes the relationship and includes important details like the services I'm going to provide and the terms of payment. Once that Agreement is signed, then I either converse more with the client or get to work.
- What types of customers have you worked with?The majority of my clients are start-ups and small businesses.