Road Scholars Mobile Tech Support and Home Theater Specialists
About this pro
I commend the technician for reaching out, however I was unavailable to take the call. Once I became available I returned the call and never received a call back. Tried by text and no reply. This is poor communication.Jul 18, 2018Verified
Richard did a great job getting us up and running and off of Comcast's rental modem. He is professional and customer service orientated.Dec 9, 2016Verified
Richard was very kind, helpful, responsive and expert at his work.Sep 27, 2016Verified
.....Fixed my laptop computer! .......after another IT Geek had totally wiped out everything!Sep 22, 2016Verified
Tech was very knowledgeable and fix my laptop, something others could not do. Thanks for the great service.Jul 20, 2016Verified
Top Pro status
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- What should the customer know about your pricing (e.g., discounts, fees)?All of my jobs are done on flat rates with no hidden costs.
- What is your typical process for working with a new customer?Every client is different and every job is different. The first thing I want to do is have a conversation about your issue or project and make sure it can be repaired or done to your specifications. If I feel it is within my scope I will schedule an appointment as soon as possible. Payment is only made if the client is satisfied at the end of the visit.
- What education and/or training do you have that relates to your work?I have over twenty years experience in the industry, including 7 specializing in home technology. I hold an A+ and Apple certification, as well as printer repair certifications from Dell, Samsung, and HP. I hold certifications in networking, security, scripting, hardware repair, and numerous operating systems including windows 7, 8, 10, Apple OSX, and Android.