FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Yes, we charge by the square foot and that includes inspection, vaccum, prespray, shampooing, and grooming. Additional charges for deodorizing, Scotchgard, and challenging spot cleaning. We put all charges up front during inspection.
- What is your typical process for working with a new customer?
We usually give a rough quote over the phone so the customer has some expectation of what is being setup. We come in and explain the process (steps listed on our site), confirm what the bill is before start.
- What education and/or training do you have that relates to your work?
We are continually working at our craft. Certifications for carpet cleaning technician as well as having a master rug cleaner in family and ready to acquire more certifications. Tile and grout certification is in the works.