Raydan Technologies

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Introduction: Raydan offers a wide variety of IT and personal computing service, support, and sales options. We have over 800 certified IT field service engineers nationwide. We specialize in any and every technology in the areas of digital signage, POS systems, networking, desktops, laptops, printers, servers, storage and more. Our partners range from Microsoft, Lenovo, Dell, HP, IBM and more. Raydan is a cloud service provider for Office 365, MS Dynamics CRM, Azure, and VMware. Raydan Technologies rolls out a red carpet for each and every client by providing quality and professional service.

Overview

Background checked

10 employees

17 years in business

Payment methods

This pro accepts payments via Cash, Credit card, and PayPal.

Featured Projects

6 photos

Reviews

Customers rated this pro highly for work quality, professionalism, and responsiveness.

5.0

1 review

5

100%

4

0%

3

0%

2

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1

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Melissa B.

Sep 18, 2019

Customer service was excellent friendly, professional, accommodating to my schedule. Definitely using their service again!!! I’m recommending this company to all of my friends and family .

Credentials

Background Check

Raymond Ruffin

FAQs

What should the customer know about your pricing (e.g., discounts, fees)?
Red Carpet Residential Price Chart: Per-Service PC/Tablet Setup..................................$99.99 Printer Setup........................................$99.99 PC Tune-Up...........................................$99.99 OS Installation......................................$99.99 WiFi and Network Support...............$149.99 Virus/Spyware Removal.....................$99.99 Diagnostic and Repair.........................$99.99 (This rate covers up to 2 hours the standard average time to repair, if repair exceeds 2.25 hours a rate of 75/hr will be applied.) Red Carpet Small Business Price Chart: Per-Service: Firewall Support..................................$259.99 (Average support time to completion is 2 hours, if exceeded hourly rate is 150/hr) Server Administration........................$249.99 (Average support time to completion is 2 hours, if exceeded hourly rate is 140/hr) Server Diagnostics and Repair..........$249.99 (Average support time to completion is 2 hours, if exceeded hourly rate is 140/hr) VPN Support........................................$259.99 (Average support time to completion is 2 hours, if exceeded hourly rate is 150/hr) Red Carpet Premium Business Pricing: IT in a Box - On-Premise Solutions..................................Please Call IT in a Box - Cloud Solutions.............................................Please Call Managed Services Solutions.............................................Please Call VOIP Solutions.....................................................................Please Call Print Solutions ...................................Please Call Desktops / Laptops / Tablets / Thin Clients.................Please Call Server /Storage Solutions ...............................................Please Call Networking / Wireless Solutions ...................................Please Call Point of Sale Solutions......................................................Please Call Digital Signage Solutions.................................................Please Call
What is your typical process for working with a new customer?
1. Our first initial step is to obtain customers contact information: Name: Business Name: Phone Contact number: E-mail: Address: City: State: Zip: 2. Ask the customer hos did they here about us: 3. Identify if the customer is Residential, Small Business, or Enterprise. 4. Identify Problem Type Category Printer, desktop, laptop, server, storage, networking, etc..... 5. Obtain problem description 6. Review Problems, estimated costs, and obtain credit card or check by phone info. Take service payment or initiate a credit app for terms. 7. Confirm Service date and time and send email confirmation. In addition, email instructions to our support portal where the customer can check the status, update, and create support issues at anytime.
What education and/or training do you have that relates to your work?
All of our engineers are certified professionals. With expertise in Technologies ranging from Microsoft, Cisco, VMware, Security Plus, A plus, IBM, and more.