FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Standard pricing is always give or take 1%: For example, a SFR that has nuisance tenants and a lot of uncompleted capital expenditures and deferred maintenance would be + 1%. On the contrary, a home in great condition, with great tenants already, and little to know deferred maintenance would be -1% over the norm. Single Family Residence rates: 1-3 SFR = 9% 4+ SFR = 8% Multi-Family Residence rates: 2-4 Family = 8% Apartment rates: 5-10 units = 8% 11-40 units = 7% 41+ units = 6% All proactive and reactive repairs (non-emergency, Mon-Fri 7 AM-6 PM) are billed out at $45/hour. Every attempt is made to accomplish as much as possible during each visit. If there is a 15 minute repair to be made, we will find more repairs to make to fill up the hour. Note: we know what is the landlord responsibility and the tenants. We do not make undue repairs. Weekend and emergency rates are at the $67.50 rate when in-house. Contracted repairs (example: fire sprinklers, roofing, and General Contracting are done with a 5% surcharge. However, you shouldn't notice any increase in cost, as we get great rates from all our contractors and the 5% goes unnoticed.
- What is your typical process for working with a new customer?
Ideally, we would like to provide a free consultation at the site to be managed. It is during this consultation that you will have an opportunity to get to know the PM, ask any questions, and get helpful suggestions on how to overcome certain obstacles or barriers you may be facing as an investor. You may also get expert advice on the market, and discover if you are receiving the right rent rolls. Our agents can pull recent data from the MLS and give you a comprehensive analysis to aid in decision making.
- What education and/or training do you have that relates to your work?
One partner, Tim, is a former General Contractor ad is also a real estate investor, specializing in multi family condo conversions and single family residence purchase, rehab, sell opportunities. With 25 years in the construction industry, and several years as a Property Manager for another Boston Property company. He knows the market, knows the players, and is deeply entrenched in the REI world. Derek, who is a partner in the Property Management Division, comes with many years as an agent and a leasing agent. He knows tenant laws inside and out, and is an ace at filling vacancies with the right tenants for you. He is also very knowledgeable about trades, management of skilled trades, and holds very high standards.