FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Typically, I've found that if I charge around the same for labor as the cost for material, I will produce a fair and competitive bid. There is, of course, an exception to every rule. For example, if you need some shingles fixed and material is only 1 bundle of shingles ($25-$30), I can't do the labor for that. Another recent example is if material is VERY high priced. I did new planter boxes to hold flowers for a client. Material was teak wood ($30-$40 per board foot). It was close to $25,000 just for the wood. I could never charge anywhere near that much for a few planter boxes.
- What is your typical process for working with a new customer?
The same as with my regular customers. Treat them with respect through the entire process. Be as informative as possible so they can make the best financial decisions. Do my work with integrity and as if it was for someone who worked their butt off to be able to upgrade to something nicer or to be able to fix what they hold dear, because they did work their butt off. People work hard, they deserve the best experience possible.
- What education and/or training do you have that relates to your work?
The best training (in my humble opinion). The school of hard knocks and on the job training. Sitting in a classroom listening to a teacher or watching a video has its place and does it's fair share, but once you get "hands on", that's where the boys become men. That's when one really hones their skills. And that's the training I've been privileged to receive.