FAQs
- What is your typical process for working with a new customer?
Upon being contacted by a customer we will ask some initial questions to try to get an idea of what type of items the customer has for the move. ASAP's customer service rep will then let the customer know how many guys we will be sending along with the hourly rate and fuel & toll cost. After the customer agrees to the pricing we will then send them a Client Consent Agreement via email. The customer will then review the Client Consent Agreement and electronically consent agreeing to the terms and conditions of the move. ASAP's customer service rep will then contact the client approximately a week prior to the move to make sure everything is still on track. On the day of the move our Crew Chief will contact the client with an ETA while they are in route to the job. Once arriving on site the crew chief will do a walk through with the customer and have the customer sign the Bill of Lading to start the job. Upon completion of the job the crew chief will finalize the total charges on the Bill of Lading then present and review the final bill with the customer.
- How did you get started doing this type of work?
We are 3rd generation movers coming from a long line of successful moving companies that were family owned & operated on the North Shore for the last 40 plus years. I started moving furniture with my uncle's business R.D. Williams & Son based out of Marblehead during the summers while in high school. That is where I was taught the skills and techniques that are mandatory to know when on a moving job. Not to many years after that my father decided to go out on his own. That is when I learned to drive the trucks and properly pack & secure peoples possessions on the truck to ensure safe transport. After my father retired from the moving industry and moved out of state, I found myself working for one of Boston's Elite Moving Companies. A few years later ASAP Moving & Storage was founded and I haven't looked back since.
- What types of customers have you worked with?
We have worked for the normal everyday person to professional athletes and everyone in between.