FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
We have a multitude of maintenance prices as we service many different systems. The best way to have a quote provided is to contact us either electronically or via the phone so that we can ask some specific questions to provide the service pricing.
- What is your typical process for working with a new customer?
We receive request from clients both digitally as well as over the phone. Many of our routine service related projects are quoted directly over the phone while the majority of our system replacement projects need one of our consultants to come out to the site. The site visit ensure an accurate no change order proposal that you are given so that you know exactly what you are getting and what your are paying for.
- What education and/or training do you have that relates to your work?
We are required to and carry a multitude of licenses. In addition to the licenses we complete over 80 hours of classroom training per employee per year. We feel our field requires constant updating as well as staying on top of the latest technologies. Our industry evolves very quickly and if we do not we can't provide the best solutions for our clients.