FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
We are up front with our charges and give a thorough inspection of your appliance and take great care in protecting your property while we’re doing the repair. All our pricing is based on the National Appliance Association Pricing Guide and we pride ourselves on our honesty. Pricing should not be the guideline for choosing an appliance service.
- What is your typical process for working with a new customer?
Initial service call charge is due to come to your house and diagnose the problem. If work is done, that charge is applied to the total cost. After diagnosis, one set price will be given to you for fixing it, including the service call, parts, labor etc. If you choose not to fix it for any reason, then the minimum due is only the service call charge for coming to the house to complete the initial diagnostics. Why A Service Call? Not only do we come to your home to make an exact diagnosis but we check the complete condition of your machine and look for hidden or underlying problems in which you may not otherwise have known about. Our pricing is fair and based on the standard competitive rates within this industry. We are not high but we are also not low. You generally get what you pay for, so if you chose the lowest priced technician out there, plan to get that kind of service.
- What education and/or training do you have that relates to your work?
Family business with experience from the last 38 years of service.