FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Yes. For maid service we price based on square footage, frequency of cleanings and any add-on services you may want. For window cleaning we price by the number of window panes. Gutter cleaning is per linear foot; roof cleaning depends on the size of the roof; and softwashing (a power washing alternative) is based on how many stories your home is.
- What is your typical process for working with a new customer?
For interior home cleaning (maid service), we gather information about your home: how many square feet it is and how often you'd like a cleaning. We provide a list of what we clean during each standard visit, and we describe our initial cleaning, which is the first cleaning of recurring service. We take more time to create a new base for your home, and we ensure that you're satisfied before booking recurring services. No obligation, no contract. We work in teams of two and hire employees we can train consistently and work under management on a daily basis. We do not hire contractors who operate in their own independent methods, often without uniformity between cleaners. We are bonded/insured and have been in business since 1996. We also provide window cleaning, gutter cleaning and roof and siding cleaning. We have a dedicated window cleaning and exterior services crew who is specifically trained in those areas.
- What education and/or training do you have that relates to your work?
We are members of ARCSI (Association of Residential Cleaning Services International) and one of our leaders helped co-write an industry manual on home cleaning.