FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
With our 'Worry Free' package: You don't have to worry about double print fees, and scrapbook fees, and importantly HOURLY fees! We include all night access with unlimited prints, second kiosk for reprinting, and our scrapbook is included. Also included in this package is complementary staging & decor. All of our packages include: Custom Photo Strip Design Unlimited Instant Strips (Everyone may take a copy) Additional Kiosk Customized Props Backdrop Choice *We DO charge a travel fee for events over 50mi. from '02777' (Swansea, MA)
- What is your typical process for working with a new customer?
We enjoy setting up a consultation over coffee - we suggest a local cafe or coffee shop of your choice. We provide a portfolio of some of our designs, and backdrops and discuss details about your day. We like to add staging & decor to our setup to compliment your venue - details such as theme, flowers, centerpieces, and bridal party colors are important during this process! We often request the couple to bring a invitation or program, especially if they wish to have a custom photo strip match their design. We do this in house. At the end of the consultation we have a great start of a relationship, we get to know our couples we work with, and it's important for our couples to know us! We provide a contract during consultation you receive that day, we request $100 deposit during signing.
- What education and/or training do you have that relates to your work?
I have an extensive background in electronics, as well as mechanical drafting, and digital design. My wife has an extensive background in graphic arts, and art history. Both of us graduating from vocational high schools, while pursuing our backgrounds through out our careers. Both of our backgrounds are layered with customer service, which is directly reflected in our service.