Glitz & Glam takes promptness very seriously and is apologetic for any delays and/or miscommunications. A co-owner of the company was on-time, prepared to setup, however due to heavy traffic the hired help was delayed. Additional staff (including a partner) was called in and arrived on-site at once to ensure that all guests were accommodated. We allowed guests to take home the custom glitter centerpieces created especially for the birthday girl and helped clean up after the party. We sincerely thank you for choosing Glitz & Glam to deliver a successful 1st birthday party for your daughter.