FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
We mostly use a flat rate pricing system, which means you will not pay for more labor than is needed. Without charging by the hour, it allows us to ensure you the job is done properly, while at the same time maintaining a steady work flow. No "killing time" to add a little extra to the bill!
- What is your typical process for working with a new customer?
We get the new customer set up in our computer system, we figure out all the details such as where we should be parking when we arrive, if there is a certain door to come up to, and we save that information for future appointments to avoid hassle.
- What education and/or training do you have that relates to your work?
We do product training once a week on different/ new products. As of now we hold a p1 plumbing license (which means we can work on residential and commercial) a level 2 septic installers license, backflow certification, and well certification.