FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
I do have standard pricing for my in-home services. Unless there is a discount that applies such as Veteran, seniors, or the disabled. Pricing on Pet sitting can change if you tell me you have 2 pets, arrive to your home, find out there are seven, including chickens and egg picking. I do not do farm animals. I also have class options. Those prices vary from the in-home as there is a fee for working out of a pet store under my own entity.
- What is your typical process for working with a new customer?
I either do a phone interview to get an idea of what they want as far as services. Then we set up to meet to fill out paperwork, meet the dog/dogs. If it's for a Dog Training evaluation, that comes before any lesson or combined with suggestions during it. I send all forms via email. I utilize Wells Fargo Merchant services for my Credit Card Processing. I take cash. I only take a check if it is mailed a week prior to service to make sure it clears until you become a regular customer. It is for my protection. I believe in communication verbally and meeting the dog or other animal prior to any service. Modern technology is good but it doesn't replace conversation.
- What education and/or training do you have that relates to your work?
I am a graduate of the Animal Behavior College. I am also certified in Dog training through Petco. I took a special education class on working with shelter dogs and rescue.I did a 4 month training program through Petco. A year program through Animal Behavior College that involved 18 weeks of mentorship & 10 hours at a shelter that lead into 2 years of volunteering. I have 5+ Vet Tech experience from my earlier days. My business may be 3 years running, but my services have been running far about 7 and my personal work with my own dogs since 2002 while I was a social worker. I keep up with training through seminars and webinars. There is always something new to learn. Started mentoring Schutzhund/IPO work as I have "working dogs". Attending conferences when feasible. Joined organizations such as APDT to get my CPDT-KA. Also an associate member of IABBC and the Pet Professional Guild which believes in force free, no harm training.