What should the customer know about your pricing (e.g., discounts, fees)?
We do offer a standard pricing system for many of the services that we offer. Due to the fact the we offer numerous services to better facilitate the needs of our customers, we ask that you call to inquire about standard pricing for any of your service needs.
What is your typical process for working with a new customer?
Typically our process begins with a phone conversation to establish a basis of what our customer needs, and to schedule a free in home consultation, where our trained tech can speak with the customer to determine their exact needs. Once we have a solid understanding of the direction our customer wishes to go, we can put together a cost friendly plan of action to help our customers reach their goals, and exceed their expectations. At the end of the day, our primary responsibility is to help our customers turn their house into a home.
What education and/or training do you have that relates to your work?
All of our professionals have an extensive background in the various home improvement services that we offer to our customers. We ensure that all technicians are properly trained in the service roles that are skill specific to each tech. We also strive to follow the best safety practices and training programs in the industry, so that our techs can create a safe working environment for themselves as well as our customers.
What types of customers have you worked with?
We offer services to a wide range of customer demographics. Anyone from private home owners to real estate agents, helping their clients close their real estate transactions. We also offer a wide variety of services to both real estate investors and property managers in need of maintenance technicians.
What advice would you give a customer looking to hire a provider in your area of work?
When seeking a professional for any type of service, whether it's for property maintenance, accounting or legal advice, it's best to shop around and talk with several different companies in order to find the just the right service provider for your specific needs. You should seek out quotes from a handful of different service providers in order to help you get a better understanding of how much your project should cost. Some tips to consider when reviewing quotes from providers is that the highest priced quote doesn't guarantee the best service, also be wary of unreasonably low quotes.
What questions should customers think through before talking to professionals about their project?
Never be afraid to ask your contractors any questions you may have. A good contractor will take the time to walk you through the entire process to make sure you have a clear understanding of the service being performed. Some important questions to ask your contractor, are questions about scheduling and timelines to be sure you know when work will start and be completed. Also, ask about safety. Important safety questions to consider are, whom will be responsible for the work site, ie. who will be locking up at the end of the day. Also, consider asking questions about communication. Items such as whom to contact for updates, and the best way to reach them. Just remember that no question is a bad question.