1st Response Heating & Air Solutions LLC

Lynnwood, WA

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About this pro

How does your service stand out?

We provide services that are related not only to heating and air-conditioning but also to home safety. These are two things that absolutely go hand in hand, and we provide solutions to both simultaneously.

What do you enjoy about the work you do?

The feedback from customers is the most rewarding things to receive. We love to help people with the knowledge and service we offer. However, hearing the appreciation firsthand is most rewarding.

Location

Lynnwood, WA 98036

Years in business

2

Number of employees

11

Times hired on Thumbtack

78

Reviews

40 Reviews
  • Thumbtack Customer Jun 27, 2017
    Delayed response.
  • Thumbtack Customer Jun 12, 2017
    timely good work
  • Rajeni C. Jun 1, 2017
    Duct and Vent Installation or Removal
    Verified Review
    Excellent work done by this company. They rerouted my exhaust which was quite complicated because of existing piping. Beau was great and I felt very comfortable having him in my home. The price changed from the original bid but this was expected because of the complications we realized once sheetrock was opened up. Great standards and great work!
  • Jason H. May 24, 2017
    Thermostat Installation
    Verified Review
    I actually didn't use him. I've been a slacker and haven't hired anyone yet but he tried to come bract me 3 times. I did try to call him back. I left a message but no return call.
  • John L. Apr 17, 2017
    Furnace and Heating System Repair or Maintenance
    Verified Review
    Awesome Job
    Lyle and his team were great. He ran duct work for our downdraft. When we noticed that the venting was in the wrong spot (our fault, not his) he moved it at no extra cost. I would highly recommend them. Very professional and good price. Thank you!
  • Robyn M. Mar 14, 2017
    Furnace and Heating System Maintenance
    Verified Review
    Professional Technician
    The technician was timely, informative, thorough and professional. I highly recommend them for furnace service and inspection.
  • Ben F. Mar 3, 2017
    Duct and Vent Installation or Removal
    Verified Review
    Good job
    1st Response did a great job. They were on time and on budget.
  • Oliver F. Mar 2, 2017
    Furnace and Heating System Installation or Replacement
    Verified Review
    Awesome Job!
    I'm happy with Lyle's service and he is definitely a professional at this. Very fast response and great work! The coordinator is also very easy to work with.
  • Phuong N. Jan 22, 2017
    Furnace and Heating System Repair or Maintenance
    Verified Review
    I would hire them again.
    Courteous and getting the job done! I had the technician come twice. First, an issue was diagnosed and advice was made and followed... it didn't work out...Second time, another issue, the main one, was diagnosed and fixed. Since it was the same problem, the office, as I talked to them, acknowledged and waived the diagnosis charge (second time they came out). For short, I paid for the diagnosis once and the repair with affordable price! Thanks.
  • Josiah M. Jan 13, 2017
    Furnace and Heating System Repair or Maintenance
    Verified Review
    Great response time, phenomenal customer service, knowledgeable tech who explained everything clearly and concisely. Selena (I'm pretty sure that was her name) and Kelani were the best I could have hoped for. Will always go through this company and recommend to anyone.
  • Mike S. Dec 28, 2016
    Furnace and Heating System Repair or Maintenance
    Verified Review
    Kelly T.
    Incredibly prompt response, courteous and professional technician, good explanation of the problem and recommended repair, and fair pricing.
  • Nicole W. Dec 16, 2016
    Furnace and Heating System Maintenance
    Verified Review
    Highly Recommend
    Great experience! Scheduled from 11-2 and was able to be there early! Paid exactly what I was quoted and was able to diagnose and fix a problem with my furnace same day!
  • Bernard L. Oct 28, 2016
    Heat Pump Repair
    Verified Review
    First Response does great work.
    These guys do a fantastic job and are able to overcome schedule changes on very short notice. Would hire again.
  • Lily W. Sep 12, 2016
    Furnace and Heating System Repair or Maintenance
    Verified Review
    Unreliable
    They never showed up and I took off work to be home.
    Courtney J. Sep 23, 2016

    Lily, we do apologize and take full responsibility of the bumpy start. However we do appreciate you staying with us and working together. Cheers!

  • Josh A. Aug 3, 2016
    Furnace and Heating System Maintenance
    Verified Review
  • Carol R. Jul 7, 2016
    Furnace and Heating System Repair or Maintenance
    Verified Review
    Fast response. On time. Great service.
  • Willard W. Mar 31, 2016
    Furnace and Heating System Repair or Maintenance
    Verified Review
    Needed to service my furnace and install the Ecobee 3. The technician showed up on time, did a great job servicing my furnace and installing the EcoBee3.
  • Tobi S. Mar 1, 2016
    Furnace and Heating System Repair or Maintenance
    Verified Review
  • Yu H. Feb 29, 2016
    Furnace and Heating System Repair or Maintenance
    Verified Review
    Highly recommend. The guys are responsive, knowledgeable and professional.
  • James T. Feb 27, 2016
    Furnace and Heating System Installation or Replacement
    Verified Review
    The entire project went well. The team that showed up to my home provided excellent customer service. The receptionist was very nice and helpful as well. I will be looking to do business with 1st response in the near future.
  • Lindsey L. Feb 19, 2016
    Furnace and Heating System Repair or Maintenance
    Verified Review
    I am very happy with the service from this company. They responded to my request within minutes and has two service men out within an hour of my heater going out. They took their time to do a thorough inspection and explained everything to me along the way. I will definitely be using this company again. 100% recommend!
  • Scott T. Feb 8, 2016
    Furnace and Heating System Repair or Maintenance
    Verified Review
    They were knowledgable, efficient, and reasonably priced
  • Alex H. Jan 24, 2016
    Furnace and Heating System Repair or Maintenance
    Verified Review
    Kyonghui from 1st Response was super helpful. When I called, he asked me to describe the problem and offered some tips over the phone to see if I could fix it myself. Ultimately, I was able to self-serve in fixing the heater, thanks to his insightful tips. Unbelievable service! If and when my heater breaks again, I will be giving 1st Response a call!
  • Allen L. Jan 20, 2016
    Furnace and Heating System Repair or Maintenance
    Verified Review
    The job is not done yet.
  • Steven L. Jan 13, 2016
    Furnace and Heating System Repair or Maintenance
    Verified Review
    Excellent service from start to finish. Braxten and his team were a pleasure to work with. We would not hesitate to use them again.
  • Adam L. Jan 6, 2016
    Furnace and Heating System Repair or Maintenance
    Verified Review
  • Leslie W. Dec 30, 2015
    Furnace and Heating System Repair or Maintenance
    Verified Review
    Our technician was friendly, respectful and knowledgable about our furnace concerns. He replaced the circuit board and serviced our furnace. He even gave our grandson a for what and small stuffed fire dog.
  • Kyle S. Dec 14, 2015
    Furnace and Heating System Repair or Maintenance
    Verified Review
    A routine maintenance done well. I would recommend them for other services and would use them again.
  • Johnny W. Dec 13, 2015
    Furnace and Heating System Repair or Maintenance
    Verified Review
  • Brian R. Dec 9, 2015
    Thermostat Installation
    Verified Review
    I had installed a Nest that had an error because it wasn't drawing enough power. Kyonghui was able to troubleshoot the issue and connect a common wire to the HVAC to provide enough extra power to the unit. The installation was done fast and he was professional through and through.
  • Joseph K. Dec 9, 2015
    Furnace and Heating System Repair or Maintenance
    Verified Review
  • Alison P. Dec 2, 2015
    Furnace and Heating System Repair or Maintenance
    Verified Review
    Very knowledgable. As first time home owners, they helped us with a few other heating issues other than the furnace maintenance (including duct work fix). Highly recommend.
  • Larry G. Nov 30, 2015
    Furnace and Heating System Repair or Maintenance
    Verified Review
    I am not related to anyone at 1st Response in any form or fashion, but I highly recommend this outfit! I had called another outfit for help on my home furnace and they basically jacked me around for 4 days and finally told me my furnace had too many problems and I should look for a new one. So i wanted a second opinion and quite by accident hooked up with 1st Response. They figured out the problem within five minutes and did the repair. I highly recommend! Very reasonable repair charges also.
  • Joseph F. Nov 16, 2015
    Furnace and Heating System Repair or Maintenance
    Verified Review
    Diagnosis of the problem and solution was quick. Service was available on the day of our call and Braxten was very professional. Heat was restored to our commercial building while an event was in progress. The price seemed reasonable for such a quick response and the event staff praised Braxten's rapid solution that saved their scheduled event.
  • Sunny D. Nov 14, 2015
    Furnace and Heating System Repair or Maintenance
    Verified Review
    Braxten did a really great job with our complicated furnace/AC system. He explained everything thoroughly and helped us make things pretty efficient by cleaning up the filters and thoroughly inspecting everything. I liked him so much that I decided to go with a maintenance plan to make sure everything is in order for the next year. He's very reasonably priced too.
  • Moses C. Nov 12, 2015
    Water Heater Installation or Replacement
    Verified Review
    Braxten was knowledgeable and thoughtful. He did a wonderful job in installing the water heater and it work great. The price was very competitive and the product that they offered was better than what Home Depot had. Definitely would recommend them to anyone for services.
  • Shemayim E. Nov 11, 2015
    Furnace and Heating System Repair or Maintenance
    Verified Review
    Courtney J. Nov 13, 2015

    "Braxton has gone over and beyond his job to inform me of my choices and I will continue to work with him in this matter although I am at the moment financially unable to proceed without contacting the city as to their response to this relatively new furnace. Braxton has been Great!!" -Thank you for your kind words, and we appreciate being there to help in any way we can!

  • Shaun F. Nov 1, 2015
    Water Heater Installation or Replacement
    Verified Review
    Braxten is just about the nicest guy you'll ever meet. Super professional and considerate. Gave me a great price as well. I would use 1st Response again in a heartbeat and recommend them without reservation.
  • Sanjay Lewis L. Oct 21, 2015
    Tune up went good, service guy was courteous, honest, and even called ahead of time on his arrival. I value individuals that take the time to make my home well taken care of, he would say, "if this were my house id do this..." That brought his sense of care to heart. Great company. great people. great service.
  • Jennifer G. Oct 20, 2015
    1st Response came to service my gas furnace into my new home we purchased this week. Being new homeowners their technician Braxton was extremely professional, genuine, and knowledgeable in his work. We we offered a simple repair to keep the furnace healthy and he didn't sell us unneeded products. Extremely happy with 1st Response and glad to refer them to anyone!

Q&A

What is your typical process for working with a new customer?
The same as any existing customer, top priority treatment, using respect and honesty along with professional expertise in the work at hand.
What education and/or training do you have that relates to your work?
10+ Years in the HVAC industry