MD MONI

Introduction: The following are my attributes: * Voluminous knowledge of general troubleshooting of computer hardware and computer network * Tremendous and varied experience as a support engineer * Exceptionally good academics with formal training in desktop support * Great proficiency in attending to troubleshooting calls and providing quick solutions * Adept at maintaining complete IT infrastructure including hardware, software, data storage, switching and routing, backups, e-mail, firewall, spam filtering, AV, VPN, mobile devices, VoIP systems, network monitoring and all Microsoft technologies I work on the following: * Networking protocols/technologies -- Ethernet, Frame Relay, VLAN, TCP/IP, STP, DHCP, HSRP, NAT, TFTP, FTP, DNS, SSH, and SNMP * Operating Systems -- Windows 2000/XP/7 and Windows Server 2000/2003/2008 * Software/Application -- Microsoft Office and MS Office Suite 2000/XP/2003/2007/2010