|Sunday||8:00 a.m. to 7:00 a.m.|
|Monday||8:00 a.m. to 7:00 a.m.|
|Tuesday||8:00 a.m. to 7:00 a.m.|
|Wednesday||8:00 a.m. to 7:00 a.m.|
|Thursday||8:00 a.m. to 7:00 a.m.|
|Friday||8:00 a.m. to 7:00 a.m.|
|Saturday||8:00 a.m. to 7:00 a.m.|
Hampton Roads Computer Gurus
About this pro
8 years in business
10 hires on Thumbtack
My son's Alienware laptop would not allow him to access online content for his video games/programs. They fixed the issue, and now it works better than ever!Jan 5, 2016VerifiedLeo H.'s reply
That's good to hear sir! Glad we could help and thank you for your business!
Great experience! My computer was so messed up that I was convinced no one could fix it, but they did! They did the job quickly and kept me updated every step of the way. They took the time to actually listen to the issues I was having and then took the time to explain what was happening with my computer. Everyone I interacted with was very friendly! I would highly recommend this business!Nov 23, 2015VerifiedLeo H.'s reply
Thank you so much for your great review and business!!!
- What should the customer know about your pricing (e.g., discounts, fees)?We normally charge a $40 diagnostic fee. Once we have performed a diagnostic and discussed the issues with your device, we apply that fee to your total cost.
- What is your typical process for working with a new customer?We give a brief background on our company and our devotion to 100% customer satisfaction. We provide prompt, accurate, and professional support at all times and take the time to understand our customer's issues. We do not talk down or belittle our customers. We put difficult computer vocabulary into layman's term for our customers to understand.
- What education and/or training do you have that relates to your work?Our technicians are A+, Network+, Security+, Microsoft, Dell, and VMware certified. We takes courses regularly to keep us updated on the ever so changing technology.