What should the customer know about your pricing (e.g., discounts, fees)?
We normally charge a $40 diagnostic fee. Once we have performed a diagnostic and discussed the issues with your device, we apply that fee to your total cost.
What is your typical process for working with a new customer?
We give a brief background on our company and our devotion to 100% customer satisfaction. We provide prompt, accurate, and professional support at all times and take the time to understand our customer's issues. We do not talk down or belittle our customers. We put difficult computer vocabulary into layman's term for our customers to understand.
What education and/or training do you have that relates to your work?
Our technicians are A+, Network+, Security+, Microsoft, Dell, and VMware certified. We takes courses regularly to keep us updated on the ever so changing technology.
How did you get started doing this type of work?
I recognized my problem solving skills at an early age. I was always great in Math which led to my fascination with computers. I started repairing computers at the age of 13 and haven't stopped since.
What types of customers have you worked with?
We have worked with home, small business, and large business customers. We have also contracted with customers overseas.
Describe a recent project you are fond of. How long did it take?
We set up a network and new computers for a in-home counseling business. The project only took two days and the customer was so impressed with our service that he offered to sign a contract with us.
What advice would you give a customer looking to hire a provider in your area of work?
Always check the warranty status of your device before seeking a professional. We have saved customers money by checking the warranty for them, but not all professionals would take the time to look up that information.
Seek quality of service over price. Nowadays anyone can search google or Youtube to fix a problem and claim to fix all of your problems for $20. Seek qualified, experienced, professionals that are backed by a history of good customer service.
What questions should customers think through before talking to professionals about their project?
In my opinion, customers should focus more on asking as many questions as possible than "thinking through" their questions. When it comes to computers, there is no such thing as a stupid question. If there is something you do not understand, ask the professional and he/she should be patience and knowledgeable enough to provide an answer.