|Sunday||8:00 a.m. to 7:00 p.m.|
|Monday||8:00 a.m. to 7:00 p.m.|
|Tuesday||8:00 a.m. to 7:00 p.m.|
|Wednesday||8:00 a.m. to 7:00 p.m.|
|Thursday||8:00 a.m. to 7:00 p.m.|
|Friday||8:00 a.m. to 7:00 p.m.|
|Saturday||8:00 a.m. to 7:00 p.m.|
About this pro
Hired to build a small deck, simple project that was essentially a platform. In my opinion some serious mistakes were made in the course of the job, and in my opinion his responses were impolite when I mentioned the mistakes. First the deck was built a few inches too high, so it didn’t align. After pointing that out to him, he lowered the front of the deck but not the back to correct it, but that made it too steeply sloped (see photo). To me that seemed an inappropriate solution to the first problem that just added a new problem. Finally after fixing that, fascia was applied so it was actually bent and projecting beyond the front edge of the deck (see photo). In my opinion it was sloppy work, and he should have not made these mistakes in the first place. Each mistake added time to the job, although he did correct them. But each time I pointed it out to correct the problems, the response seemed rude to me. In my opinion he was not easy to work with and not as careful about his workmanship as I would expect.Jun 15, 2018VerifiedAlex N.'s reply
I do wish there was a place on Thumbtack to leave feedback about client experiences, the way clients get to review builders. If you are a contractor and considering working for Curt, please reconsider. He micromanages every phase of a project, inserting himself into the middle of even the smallest aspect while it is still in the process. In my opinion, there is something clinically wrong with him -- probably some form of O.C.D. This is compounded by the fact that Curt believes he is an expert in every aspect of construction -- or that an 10-minute internet search is the same as 25 years of experience in the building trade. While we were working on his deck, the workers from next door and one of his neighbors from a different building came over to warn us about him and tell us all of their horror stories about working next door to him (he's not their employer; he just lives a few houses down). I wish I had spoken to them before Curt hired me. I would have known better than to work for him. No work, no matter how quickly or well it is performed, is ever going to satisfy this man.
We hired Alex to redo a small bathroom. At the start of the project he said it would take 5-7 business days. There were so many delays; to be fair, some complications were unforeseeable (the shower pan drain lined up with a floor joist, so it took a few extra days to find a workable solution--not his fault, although we ended up googling a solution before he figured one out). There were several other problems with the project overall: -- The length of time the project took was unacceptable. We fired him at week 5 of the project, and there was still a lot left to accomplish, including installing the toilet and vanity, some of the grouting, painting, sealing all the grout/marble, floor threshold, and some cleanup. -- They used permanent marker to mark cutouts on tile, and the ink bled and got under the glaze of the tile, leaving stains. They had to cut those tiles away to replace them, but when they did that they damaged 4-5 of the surrounding tiles (see photos), which were never fixed. Also, when they put the tiles in to replace the stained ones, they didn't place the tile spacers in the same orientation, so the grout lines are not even. -- The contract stated he was responsible for cleanup, but in fact he did not have a solution in place to get rid of debris. The old shower walls/floor (it was a big all-in-one plastic piece) sat in our bedroom for a week or more while he put it on Craigslist to see if someone would take it away. Ultimately we found a way to get rid of it ourselves and Alex and his employee moved it downstairs. He disposed of other construction debris in our curbside city garbage collection (sometimes after leaving contractor bags full of trash in our front yard for a day or two). I don't think this is allowed. Our neighbors weren't happy. -- They used our master bedroom to stage the project because it was a tiny bathroom (this was our suggestion). When they left, the walls of our bedroom were so scratched and damaged that we had to repaint half the room. There were also scratches in the hardwood floor. -- They didn't have all the tools necessary to do the work. They kept borrowing tools from us: a miter saw, sawhorses, a ladder, adhesives, and lots of other small items. I would understand one or two things, but it got to be so much we realized we needed to keep tally so we could make sure it all got back to us. They did return it all at the end. -- They forgot to do some of the items in the scope of work, including building in recessed shelving on one wall. -- Alex's employee seems to know more and do a better job. He did a great job cutting a piece of tile that required some fussy cutouts to accommodate shower niches. Alex told us that if he were the one doing those cuts, he would have not done such a good job, and would have left lots of grout seams instead. Why would he say that to us, we don't know. But it's emblematic of the kind of work done on other aspects of the job. As I alluded, we did end up letting them go before the project was complete. They were so overdue and so obviously in over their heads that they just had to go. Our impression was that the main guy is inexperienced.May 27, 2018VerifiedAlex N.'s reply
Johanna, I'm sorry that this is your interpretation of our experience together. I believe that your descriptions of the time-frame are inaccurate, and you are neglecting all of the changes to the job that you made. We did not complete the items on the task list because you told us not to. We didn't have the opportunity to clean-up the jobsite and repair any damage because you fired us with no notice. We told you and Andres, repeatedly, that we were aware of the minor scratches to the wall, and we offered to repaint the walls free of charge. We only borrowed tools because you offered. Had we realized that accepting the offer was some kind of sign of weakness or unprofessionalism, we would have simply used our own.
I found Alex to be honest and professional, inventive and a creative thinker when it came to budget-conscious solutions for a kitchen remodel. He was pleasant to work with, and timely in his responses, bids and answers to questions. Recommended!May 3, 2018Verified
He seemed professional but I was very disappointed in his responsiveness and work quality. He fixed the landing but he left the steps unstable and not in the condition in which he found them. He charged me too much to have used the same wood that I already had. He would promise to come one day and not come until days/weeks later on 2 separate occasions.Feb 25, 2018VerifiedAlex N.'s reply
Hi Sheila, I’m very disappointed and surprised by your review. I’ve reached out to you several times about coming back to fix your stairs and you never responded to me. You can see that our last communication was me messaging you on January 21 about coming over. You never responded. I’m happy to come and re-do the work to your satisfaction, but you need to tell me when.
Working with Alex was a great experience, very responsive and great work.Feb 17, 2018Verified
Photos and Videos
- How did you get started doing this type of work?I'm a second generation handyman and proud of it!