What is your typical process for working with a new customer?
Email and phone consulting to lock down the job specifications and scope. If this is for hardware support or computer repair, I'll question about the issue in detail.
What education and/or training do you have that relates to your work?
I have some college in IT and technical services, over 5 years in computer repair, building and design, and 5 years in small business IT management. I've taken countless online courses, classes, webinars, as well as educate through books and videos and various technical publications.
Web design, graphics, photography, video, programming, are all areas I have worked and studied in as well.
I have CompTia Net+ and A+ certifications.
Do you have a standard pricing system for your service? If so, please share the details here.
Web services and website design are typically bid based on the project as a whole, while extra labor and follow-up work is bid hourly at $30/hr for continuing services.
Computer IT services are currently $60/hr including consulting and labor.
If I go onsite, it is a half hour minimum.
I may do discounts for low-income, senior, military, or for regular services or special situations. I also occasionally do charity work for non-profits.
How did you get started doing this type of work?
I have been passionate about technology since I was 7 years old! I was learning programming languages by 8.
What types of customers have you worked with?
Anywhere from consumers to small business to online ecommerce businesses. I've done video recording and editing, DVD and book cover designs, tshirt designs, magazine ads and graphical banners.
I also set up small networks, install hardware, do data recovery and transferring, and training.
Describe a recent project you are fond of. How long did it take?
Most recent projects are ecommerce stores and setting up shopping carts. They can be challenging sometimes getting all the parts working together specific to the customer's needs!
What advice would you give a customer looking to hire a provider in your area of work?
Make sure they are friendly and a teacher at heart! Many problems can be prevented if your technician would teach you what is happening and how to prevent it. They should have a willingness to get any job done with your complete satisfaction!
What questions should customers think through before talking to professionals about their project?
Make sure you understand yourself what it is you need to accomplish. This is especially true for web design. Without knowing exactly what you want, a project can last much longer, change, and costs more in the end.
Be sure to define the job completely before it begins, if possible.