Wallace IT Solutions
About this pro
Wallace IT Solutions provides general small business technical services such as web design and development, office hardware support, computer support, networking and technology consulting.
Lucas T.Jan 17, 2016Verified
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- What should the customer know about your pricing (e.g., discounts, fees)?Web services and website design are typically bid based on the project as a whole, while extra labor and follow-up work is bid hourly at $30/hr for continuing services. Computer IT services are currently $60/hr including consulting and labor. If I go onsite, it is a half hour minimum. I may do discounts for low-income, senior, military, or for regular services or special situations. I also occasionally do charity work for non-profits.
- What is your typical process for working with a new customer?Email and phone consulting to lock down the job specifications and scope. If this is for hardware support or computer repair, I'll question about the issue in detail.
- What education and/or training do you have that relates to your work?I have some college in IT and technical services, over 5 years in computer repair, building and design, and 5 years in small business IT management. I've taken countless online courses, classes, webinars, as well as educate through books and videos and various technical publications. Web design, graphics, photography, video, programming, are all areas I have worked and studied in as well. I have CompTia Net+ and A+ certifications.