Majestic Finish Appliance Repair Services
Majestic Finish Appliance Repair Services

Majestic Finish Appliance Repair Services

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Introduction: Majestic Finish Appliance Repair: Your Trusted Partner in Home Appliance Solutions Welcome to Majestic Finish Appliance Repair, where personalized service meets unmatched expertise. Owned and operated by Doug Mix, I take pride in being a local, family-owned business dedicated to serving our community in the East Columbus and West Licking County area. With years of hands-on experience, Doug brings a wealth of knowledge to the world of appliance repair. Our Services: At Majestic Finish Appliance Repair, I specialize in diagnosing and fixing issues with a wide range of household appliances. I am currently focusing on washing machines, clothes dryers, dishwashers and garbage disposals. I have the skills and knowledge to get your appliances back in working order promptly. Why Choose Majestic Finish Appliance Repair: Personalized Service: As a sole proprietorship, I ensure a personalized touch in every service call. You're not just a customer; you're a valued member of our community. Expertise You Can Trust: With twelve years of experience in the field, Doug has encountered and successfully resolved a myriad of appliance issues. You can trust his expertise to identify problems accurately and provide reliable solutions. Transparent Communication: We believe in open and honest communication. Doug explains appliance issues in simple terms, discusses the repair process, and provides upfront pricing using the National Appliance Repair Blue Book. Our pricing model utilizes flat fees for both parts and labor, ensuring consistent and known upfront costs. We do not use hourly charging. This commitment to transparent pricing allows you to make informed decisions about your appliance repairs with confidence. Warranty and Insurance: I do honor a 90-day service and parts warranty on all repairs. I have full liability insurance coverage to ease your mind. Efficient and Timely Service: I understand the importance of having functional appliances. Doug strives to complete repairs efficiently, minimizing downtime and inconvenience for you. Service Area: Majestic Finish Appliance Repair proudly serves the East Columbus and western Licking County Ohio community. Whether you're in Pickerington, Gahanna, Newark, Etna, Canal Winchester, Granville, New Albany or Heath neighborhoods, we're just a call away, ready to bring our expertise to your doorstep. Contact Majestic Finish Appliance Repair: I am not allowed to provide direct contact information on this site. Simply select me as your provider on Thumbtack and I will then provide you with all the numbers and emails you need. I look forward to providing you with reliable, efficient, and friendly service for all your appliance repair requirements. I am excited to talk with you about your problem and solutions to return your appliance to working order.
Overview

Hired 132 times

Background checked

1 employee

13 years in business

Payment methods

This pro accepts payments via Cash and Credit card.

Top Pro status

Top Pros are among the highest-rated, most popular professionals on Thumbtack.

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2021

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2020

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2019

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2017

Featured Projects

21 photos

Specialties
Appliance type

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Reviews

Customers rated this pro highly for responsiveness, work quality, and professionalism.

Excellent 4.9

109 reviews

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Read reviews that mention:


pro avatar
Leighanne R.
Aug 23, 2020
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Hired on Thumbtack

Hired on Thumbtack

Doug was honest and knowledgeable. His price to fix my problem was very reasonable. I highly recommend for your appliance needs.

Details: Refrigerator • Residential

Appliance Repair or Maintenance
pro avatar
Jack E.
Apr 15, 2020
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Hired on Thumbtack

Hired on Thumbtack

I highly recommend Doug Mix of Majestic Finish Appliance Repair. He was very courteous, professional and personable. Our Samsung dryer would not heat and Doug quickly diagnosed the issue. He went the extra mile to inspect and clean the unit while doing the repair. What really stood out was his attention to detail which is a rarity and very much appreciated. There is no reason to call anyone else. He is the best.

Details: Washer / dryer • Samsung • Residential

Appliance Repair or Maintenance
pro avatar
Alina O.
Mar 23, 2020
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Hired on Thumbtack

Hired on Thumbtack

Doug replied to my request within minutes. He came prepared with all the necessary parts to fix my washer. Doug was vey thoughtful of mine working from home and completed the job very promptly. He will be my go to repair person for any future needs and I highly recommend him to anyone.

Details: Washer / dryer • Kenmore • Residential

Appliance Repair or Maintenance
pro avatar
Cheryl C.
Feb 29, 2020
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Hired on Thumbtack

Hired on Thumbtack

Doug was determined to find the solution and after careful diagnostics and research he fixed my appliance. Very happy with service and experience.

Details: Washer / dryer • Kenmore • Residential

Appliance Repair or Maintenance
pro avatar
Carol T.
Sep 28, 2019
·

Hired on Thumbtack

Hired on Thumbtack

The repair was done in a timely fashion by a professional with washer repair experience. I would use this company again.

Details: Washer / dryer • Maytag • Residential

Appliance Repair or Maintenance
Credentials
Background Check

Douglas Mix

FAQs

  • What should the customer know about your pricing (e.g., discounts, fees)?

    Service Call Fee: The service call fee is $80, covering the technician's visit to your home and the initial diagnosis of the issue. Flat Fee Based on National Appliance Repair Blue Book: The repair work is billed on a flat fee basis, referencing the National Appliance Repair Blue Book. This industry-standard guide helps determine the appropriate flat fee for specific types of repairs, providing a transparent pricing structure. Cost of Parts Included in Flat Fee: Importantly, the cost of parts necessary for the repair is already included in the flat fee provided by the National Appliance Repair Blue Book. This ensures that there are no additional charges for replacement parts beyond the initially quoted price. Estimates and Quotes: Estimates and quotes are provided after the problem has been diagnosed. The customer may choose to accept or decline the repair based on the provided estimate. It's essential for customers to have the option to make an informed decision about proceeding with the repair. Customer Choice: The customer has the freedom to accept or decline the repair based on the provided estimate. If the customer decides not to proceed with the repair, they are responsible for the service call fee. 90-Day Warranty on Parts and Labor: There is a 90-day warranty on both parts and labor for the repairs rendered during this service call. This warranty provides added peace of mind, ensuring that any issues arising from the completed repair will be addressed within the specified period. Payment Options: Payment options include cash, as well as credit card/debit card. This flexibility allows customers to choose their preferred method of payment for the services rendered. Transparent Communication: We are committed to transparent communication. We will gladly show you the output of the National Appliance Repair Blue Book quote and answer any questions you may have relative to the cost of the repair. Our goal is to provide you with a clear understanding of the pricing structure and ensure your satisfaction. Cancellation Policy: We understand that sometimes unexpected things arise, and we simply ask that you please let us know as soon as possible if you need to cancel the appointment. There are likely others who would love to assume your appointment time. We appreciate your cooperation in helping us manage our schedule effectively.

  • What is your typical process for working with a new customer?

    Customer Contact through Thumbtack: The process begins with the customer submitting a repair request through Thumbtack, an online platform connecting customers with service professionals. Through Thumbtack, customers can provide details about their appliance issue, location, and availability. Online Response from Our Company via Thumbtack: Upon receiving the repair request through Thumbtack, our company responds promptly with an online message. This response includes acknowledging the request, confirming receipt of the information provided, and initiating the scheduling process. Appointment Scheduling: Through Thumbtack or via direct communication, the customer and our service provider agree on a suitable date and time for a technician to visit the customer's location. The appointment is scheduled based on the customer's availability and the service provider's availability. Service Call Fee ($80) and Diagnosis: During the scheduled visit, the technician assesses the appliance and performs a diagnosis of the issue. A service call fee of $80 is charged for this visit, covering the technician's time and initial assessment. Flat Fee Based on National Appliance Repair Blue Book: The repair work is billed on a flat fee basis, referencing the National Appliance Repair Blue Book. This industry-standard guide helps determine the appropriate flat fee for specific types of repairs, providing a transparent pricing structure. Presentation of Estimate: After diagnosing the problem, the technician provides the customer with an estimate for the repair. This estimate includes a flat fee based on the National Appliance Repair Blue Book, covering the repair work, the cost of parts (if needed), and any other relevant charges. The customer is presented with this information in a clear and transparent manner. Customer Decision: The customer then has the option to either accept or decline the proposed repair. If they choose to proceed, the technician can often begin the repair work immediately or schedule a follow-up visit based on parts availability and customer preference. Repair Work: If the customer approves the estimate, the technician proceeds with the repair work. This may involve replacing faulty parts, conducting necessary adjustments, or addressing any issues identified during the diagnosis. Quality Check: After completing the repair, the technician typically conducts a quality check to ensure that the appliance is functioning properly. This step ensures that the customer's issue has been successfully resolved. Payment Process (Cash and Credit Card/Debit Card): The customer is then billed for the flat fee, which includes the service call fee and the cost of parts, if applicable. Payment options are limited to cash and credit card/debit card for the customer's convenience. Warranty Information: All repairs come with a 90-day warranty, covering both parts and labor. This warranty ensures that any issues arising from the completed repair will be addressed within the specified 90-day period. Our commitment to providing a comprehensive warranty underscores our confidence in the quality of our work and the reliability of the parts used in the repair. Customer Feedback: After the repair is completed, the service provider may seek feedback from the customer regarding their experience. This information can be valuable for continuous improvement and customer satisfaction.

  • What education and/or training do you have that relates to your work?

    I hold a Bachelor of Science in Electrical Engineering (BSEE) from the University of Toledo and a Master of Science in Electrical Engineering (MSEE) from Clemson University. With 28 years of experience dedicated to designing and developing electronic products at Bell Laboratories, my background in electrical engineering provides a strong foundation for understanding the complexities of appliance systems. In addition to my extensive work in electronic product development, I bring 12 years of hands-on experience specifically focused on appliance repair. This experience includes diagnosing and resolving issues in various appliances. My unique combination of academic qualifications and practical experience allows me to approach appliance repairs with a comprehensive understanding of both electrical systems and the intricacies of household appliances.