What should the customer know about your pricing (e.g., discounts, fees)?
Our on site design consultations run from $125-350 per visit. With a paid consultation at least one estimate is included. We have a fairly detailed estimating calculator with set prices on labor and materials.
Installation jobs or repairs are typically a set price with a signed contracted.
What is your typical process for working with a new customer?
We prefer to have a conversation about what the client would like to have completed. We discuss whats involved with the design and build process and basic budget options. If both party's are in agreement with the budget an on site visit will be scheduled. We typically charged a minimum design consultation fee for the on-site visit to better discuss option and layout. If our designer is brought into the mix an hourly rate will be added to the designers time, including travel time.
What education and/or training do you have that relates to your work?
We have over 20 years experience in the field relating to ponds, water gardens, and landscapes. We have several designers we work with who have extensive education in landscape design and are familiar with a wide variety of plant material.
How did you get started doing this type of work?
I got stated in ponds and landscape as a young kid playing in my yard. I always had a garden growing up and it all evolved from there.
What types of customers have you worked with?
we have worked with home owners, property managers, general contractors, realtors and everyone in between. We have built and maintained everything from small ponds and landscape to entire backyards to acre sized ponds.
What advice would you give a customer looking to hire a provider in your area of work?
Always do research on the project, the contractor and the type of materials to be used. Many contractors can lessen costs by using cheaper products. We always use the best products available to ensure a quality long lasting finished product.
What questions should customers think through before talking to professionals about their project?
What time of products will be used?
What is the expected longevity of the project?
What kind of weekly/monthly/yearly maintenance costs are involved?
What is the energy consumption of the finished product.