FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
I charge a fair hourly rate that reflects the quality of the work, travel time, insurance, and use of my own tools. Additionally, this depends on the location and type of job. That covers both in-town work and off-grid calls. There’s a minimum service charge for smaller jobs to cover travel, and I’m always upfront about costs—no hidden fees. I offer discounts for repeat customers, seniors, and veterans, and I’m happy to give a flat-rate quote for bigger projects when possible. Bottom line: I believe in honest work for an honest price, and I’ll always make sure you know what to expect before I pick up a single tool.
- What is your typical process for working with a new customer?
When I work with a new customer, I like to start with a conversation—not just about the job, but about what you’re hoping to get out of it. I want to understand your goals, your budget, and any concerns you have so I can recommend the best approach for your situation. From there, I’ll either schedule an on-site visit or ask for photos to get a clearer picture of the work. I’ll walk you through what I see, what I’d suggest, and give you an honest estimate—no guesswork or hidden fees. Once we’re on the same page, I’ll schedule the work and show up ready to get it done right. It’s important to me that you feel heard, not rushed. My goal is always a solid result that meets your needs and leaves you glad you called Moosejaw Repairs.
- What education and/or training do you have that relates to your work?
Most of my training comes from growing up hands-on—my dad was always fixing things, and I learned by working right alongside him. Over the years, I’ve gained a lifetime of experience handling everyday repairs: fixing doors, patching drywall, replacing fixtures, troubleshooting plumbing issues, and taking care of the kind of problems every home runs into. I’ve also taken safety training and stay current with best practices. It’s not just about knowing how to fix something—it’s about doing it right the first time.