FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
We believe in clear, upfront pricing with no surprises. Every home and every customer is different, so we provide customized quotes based on your space, cleaning needs, and the services that matter most to you. We offer standard, deep, move-in/move-out, and recurring cleaning services. Recurring customers receive discounted pricing, and additional discounts may also be available depending on your service needs and schedule. Because every quote is customized, we're happy to discuss the options available and put together a cleaning plan and price that works best for you. Before you book, you'll know exactly what's included and what you'll pay. Our goal is simple: take cleaning off your plate and give you more time for the things that actually matter. ** A $50 cancellation fee applies to cancellations made within 24 hours of your scheduled appointment. There is no cancellation fee when more than 24 hours' notice is provided. This policy helps us protect the time reserved specifically for your cleaning professional.
- What is your typical process for working with a new customer?
We make getting your home cleaned as easy as possible. First, we'll learn a little about your home and what you'd like cleaned. We'll provide a clear quote and help you choose the service that best fits your needs. Once you're booked, you'll receive appointment updates and reminders so you always know what to expect. We can also let you know when your cleaner is on the way, cleaning started, and cleaning completed. Your cleaning is completed using a detailed service checklist by a background-checked, drug-free, insured cleaning professional. We also use completion photos and quality-control procedures to help ensure our standards are met. Afterward, we'll follow up to make sure you're happy with your clean. If you love having that time back, we can easily set up weekly, biweekly, or every-four-week service. We also offer a customer portal where you can track all payments, bookings, cancel/update your booking.
- What education and/or training do you have that relates to your work?
Our cleaning professionals are carefully selected for their experience, reliability, and attention to detail. Each provider is trained on Verity Cleaning’s service standards, detailed cleaning checklists, proper product and surface care, safety procedures, and quality expectations. We also require background checks and maintain quality-control procedures to help ensure every cleaning meets our standards. Verity Cleaning is fully insured, because we believe professionalism and trust are just as important as a beautifully cleaned space.