FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Locksmithing is a specialty trade for a reason. It will probably cost more than a handyman calling a Locksmith, but you will have the peace of mind hiring expert. It takes a large investment for a cargo van, specialty tools, advertising, insurance, licensing, etc. All trips to home or business will have a base service call fee, typically $80-$120 (depending on your location).
- What is your typical process for working with a new customer?
******************************************************************************** I request the urgency, deadline, and availability**. I review the request and repeat to clarify what is to be done. Photos. Photos. Photos. They speak 1000 words, and often save time for both me, and the customer. Videos are great, too, especially with suspected repair of any moving parts (lock not latching, key spinning in cylinder, etc.) If applicable, I try and provide at least 2 options, to include pros and cons of each, so the customer does not feel pressured into paying for something that they do not need. Upon confirmation, I update the customer if parts are ordered/obtained, as well as my ETA on day of. *Lockouts : Have ID or proof available **Remote services and rekeys: Have ID / Deed / Lease available.
- What education and/or training do you have that relates to your work?
I was a paramedic in the Air Force and majored in Biology @ UAB. I genuinely care about the concerns for my customers as I did with my patients. Knowing protocols and how things work, whether it be biological, or mechanical, ensure a foundational and competent approach on solving the problem at hand.