FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Pricing depends on the type and size of the project, expected labor, travel distance, required equipment, and whether parts, materials, disposal, or an additional helper are needed. Posted base prices cover the standard work described in the listing. Additional repairs, unusually difficult access, oversized items, tall or neglected grass, hauling, customer-requested materials, or work outside the original request may cost extra. However, I discuss those changes before proceeding. Some troubleshooting appointments require a diagnostic or service-call fee because determining the cause of a problem requires time, travel, tools, and research. Depending on the service, that fee may be credited toward approved repair work. Customers with multiple compatible projects, recurring lawn service, or several services completed during one visit may receive bundled pricing. My goal is to provide straightforward pricing and avoid unexpected charges.
- What is your typical process for working with a new customer?
I begin by learning exactly what the customer needs. I may request photographs, measurements, make-and-model information, symptoms, warning lights, installation instructions, or details about the property and access. I then research the project, determine whether it fits my abilities and equipment, and identify the tools, parts, materials, or additional help that may be necessary. Before scheduling, I explain the anticipated work and pricing as clearly as possible. If I discover an unexpected problem after beginning, I stop and discuss the situation before completing additional billable work. After finishing, I inspect or test the completed work, clean the immediate work area, and explain anything the customer should know or continue monitoring.
- What education and/or training do you have that relates to your work?
My training combines lifelong hands-on experience, guidance from experienced tradespeople, independent study, and work completed in real situations. I grew up learning practical skills from my father, have a brother who is a mechanic, and periodically work with my brother-in-law, who is a contractor. I have completed automotive repairs, maintenance services, appliance projects, assembly work, household installations, lawn care, and other general repair and property-maintenance jobs. I am also a Harding University graduate and spent approximately ten years working in ministry. While that is different from trade work, it taught me how to listen carefully, communicate with people from many backgrounds, solve problems calmly, keep commitments, and treat people with patience and respect. I am a committed learner who researches unfamiliar equipment and procedures using service information, manufacturer instructions, specifications, diagnostic information, and reputable technical resources. I do not knowingly accept work that exceeds my ability, equipment, or experience.